Account Manager - Retention (Remote Working)

Account Manager - Retention (Remote Working)

Target Total Earnings $50k - $110k based on performance, based on an hourly rate with uncapped monthly commissions.

What we do.

We've revolutionized the way people work. With a hybrid model of working, to creating an environment of community, we've changed how the world works. As the market innovator and leader, our community teams are the most integral part of this change. Let's keep this conversation going over really good coffee.

Why join us?

We're committed to impact, to change and to moving social and economic responsibility forward.

Excellent customer service is just the beginning of how we grow people and businesses.

Carbon Neutrality, ES3: IWG will plant a tree on behalf of every NEW team member and customer. This initiative already mirrors our move towards zero waste facilities throughout the globe.

People are our passion and that begins with our team members. Join one of several ERGs (employee resource group) focused on diversity, equity and inclusion.

And don't worry, we'll grow and develop you into your full potential; come with an eagerness to engage and to learn, we'll take care of the rest.

How you could contribute.

The landscape of work is undergoing a transformation. Bid farewell to the traditional 9-5 model and say hello to a new era of work-life flexibility.

At IWG, our mission is to enhance the workday experience for millions of individuals. We're seeking your energy and vibrancy. You bring the inspiration and dedication to serve, and we'll present you with opportunities to guide clients toward solutions.

This role offers the flexibility to work remotely from home or at any of our locations across North America. Your primary responsibilities will involve answering and making calls to current customers, addressing their business needs to retain their business within the various office solutions we provide. It's a 100% phone-based position where you collaborate with businesses to comprehend their hybrid working objectives and provide suitable services or customized solutions.

Success in this role hinges on achieving and surpassing monthly sales targets, consistently outperforming daily metrics, and handling rejection with resilience. Managing a pipeline is a crucial aspect, requiring great organizational and time management skills.

Your dedication will extend to reactivating inactive clients, offering solutions aligned with their current needs, and ensuring a positive client journey. Achieving monthly sales goals, coupled with a strong work ethic and tenacity, is pivotal. Additionally, you'll focus on obtaining referrals, up-selling, cross-selling, and ensuring an optimal customer experience.

What we need from you.

Passion: customers are at the heart of what we do so you should have passion for interacting with a diverse mix of customers from around the world. We offer a comprehensive induction and lots of sales training after that so we will consider people from a range of backgrounds if you can bring your passion and positivity to work every day!

Curiosity: Helping customers with their business issues and questions is at the heart of this job so curiosity and flexibility will ensure your career starts brilliantly here.

Pride: Ensuring we match customers with the best solution for them is pivotal to our joint success so taking pride in your knowledge of what IWG can offer customers is key.

Drive: Working as a team, your collective drive for success will deliver results for our customers, for you and for IWG. With hundreds of career opportunities, your enthusiasm for greater things will match our desire to grow. When faced with new challenges, or tough conversations, failure simply isn't an option.

Schedule:

Full Time

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  • Monday through Friday, shifts beginning at 7am to 12pm Central Time
  
  
  
  

Competitive compensation package, a robust employee development program to greater career path opportunities. Additional perks to enjoy:

FULL TIME

• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)

PART TIME

• Part-time Discount Program
• Lifestyle Discount Program
• Telehealth and Wellness Program
• FSA Dependent Care Program
• Hyatt Legal Program
• Commuter Benefit Programs
• 401(k) Retirement Savings Plan (auto enrollment)
• Pet Insurance Program

Plus...!

• A monthly commission plan program, plus a starting hourly rate of $15.00, which will increase to $29.42 for your first 3 months while you train and build up your commissions.
  




• First year total earnings range from $50k to $65k between base and uncapped commissions, increasing to an average of $70k to $110k for experienced team members and top performers.




• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional and inspiring workplace community (business casual attire required)
• Employee Assistance Program
• BenefitHub (access to corporate discounts with hundreds of partnerships)

What we are looking for...?

• Experience in Customer Service, Sales, or Account Management
• Excellent customer orientation and proven negotiation skills

• Strong appetite for learning and are keen on turning training and feedback into action and continuous self-improvement.

• Ability to multi-task and manage time efficiently, strong verbal and written communication skills
• Capacity to build and maintain strong, long-lasting customer relationships
• Proven ability to Achieve and consistently exceed monthly sales goals- strong work ethic and hunter mentality are key.

• Experience managing a pipeline of clients questions and overcoming customer objections and rejection

• Confident in navigating between numerous tabs, multiple screens, and using video conferencing tools
• Organized, adaptable and can think on your feet

IWG is driving & changing the future of work.