Internship, Workplace/Desktop Support

VSP Global
United States, California, Rancho Cordova
Oct 30, 2024
Are you an aspiring Technology student looking to gain practical experience in the field of Workplace /Desktop Support so you can expand your skillset? The Workplace /Desktop Support Internship is an incredible opportunity to put your skills to the test and apply your theoretical knowledge in a real-life business environment. At VSP Vision, we're on a mission to help people see every possibility-and we do that through our strategic business pillars that work together to connect nearly 90 million patients and their health data to network doctors in a variety of settings across the globe. You will join the Workplace Desktop Support team responsible for Workplace /Desktop Support delivery. As the Workplace / Desktop Support Intern, you will have the unique opportunity to partner with experts and support a dynamic team across its primary functions. You will have the unique opportunity to gain a broad range of experience in the many elements that contribute to the daily operations of a multi-faceted enterprise and develop critical business competencies through various tasks. During this internship, you may assist with the following duties: Providing Level 2 support to end users, remotely assisting them with desktop hardware and software issues Assist users during Windows 11 upgrade project Providing feedback to engineers on findings during Windows 11 troubleshooting Assist Windows 11 PM with coordination and tracking Preferred Skills: Troubleshooting skills with Windows PC Troubleshooting skills with Mac devices (nice to have, not required) Able to perform administrative functions, documenting incidents and requests in ServiceNow Qualities of the ideal candidate: Self-directed, able to manage incident and request tickets and resolve them independently Good communication and customer skills Good teamwork skills, willing to ask for help if needed Job-Related Requirements: Facilities to work remotely, including private or semi-private workspace Access to high-speed internet Technology will be provided Education Level: 3rd or 4th year college Degree Target: Computer Science, Computer engineering, MIS Program Dates: June 2nd to Aug 8th (You must be able to work the full 10 weeks) #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. Salary Ranges: $26.50 - $36.50 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.