Technical Architect - Private Equity Practice

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. Our Global Private Equity & VC Practice is transforming the way private equity firms create value for investors and their portfolio companies and transforming/scaling how Salesforce accelerates its growth by specializing in this broad horizontal sector across all our industries.

We are action-oriented. We provide a unique form of strategic relationship capabilities to accelerate growth, and reduce risk. Blending analysis, vision, product-oriented thought leadership, with a focus on AI and Data, business case development and an entrepreneurial approach that enables senior Private Equity executives and their Portfolio Company Executives to rethink how quickly, easily and cost-efficiently they can achieve their strategic objectives and deliver next-generation, value creation-enhancing customer experiences across sales, service, marketing and commerce using the Salesforce platform.

THE ROLE
As a Technical Architect you will serve as a strategic advisor and Salesforce product and platform expert to private equity backed portfolio companies and private equity operating partners. You will collaborate with Customers and Partners during project cycles to share their extensive knowledge of theSalesforce.com platform and product suite.

Combined with their experience in technical architecture, enterprise integration, and business solution implementation, you directly drive toward the best possible solutions. You will paint a solution vision, architect the system and provide guidance during the implementation. In this role, you will be highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the you will support and is in close alignment with project management activities.

RESPONSIBILITIES

* Ensure scalable and standard methodology solutions to meet and exceed customer needs
* Guide the evaluation of business and technical requirements
* Build relationships with key collaborators and team members
* Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team
* Align with project and engagement managers to support planning and implementation in close collaboration with the customer
* Review and guide project vision and direction, implementation approach and key artifacts
* Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management
* Where required, hands-on application configuration to meet customer needs
* Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence
* Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge

REQUIRED EXPERIENCE

* Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages
* Ability to analyze, design, and optimize business processes via technology and integration
* Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases
* Work independently and as part of a distributed team and a willingness to take ownership of problems
* Rapidly learn new technologies as well as strong presentation, communication and facilitation skills
* Available to travel regionally and occasionally internationally depending on customer needs

DESIRED EXPERIENCE

* A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).
* Ability to build and maintain key relationships with C-level / mid level and key decision makers.
* Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation.
* Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions.

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