Account Specialist, Capital Equipment (Customer Excellence Team)

MRA-The Management Association
$26.00 / hr
parental leave, paid holidays, 401(k)
United States, Illinois, McHenry
Oct 30, 2024
Account Specialist, Capital Equipment (Customer Excellence Team) MEDELA LLC in McHenry, IL Hybrid Role; 3 days on-site, 2 days remote *You have experience in:* Customer Service: Engaging passionately with retail and hospital accounts, providing exceptional service and communication regarding capital equipment and rental agreements. Billing: Managing diverse billing types, including monthly flat rates, fixed rates, daily, and prepaid agreements, along with processing debits and credits for accounts. ERP Systems: Utilizing strong ERP expertise to update accounts, generate reports, and ensure accurate information management. Proactive Reporting: Generating and analyzing reports to identify variances and proactively address customer needs. Communication: Demonstrating the ability to clearly convey information, actively listen, offer constructive feedback, and adapt communication style to various audiences and situations. Adaptability & Problem Solving: Responding seamlessly to changes and resolving challenges with a solution-oriented approach. Technical Skills: Leveraging skills in rental and capital equipment programs, along with proficiency in Microsoft Office Suite, particularly Excel, to enhance productivity. *If this sounds like you, please go to* https://www.medela.com/company/medelacares to learn about us This is a hybrid position working 3 days in the McHenry, IL office each week and 2 days remotely. What We Offer Our Account Specialist (Capital Equipment) Comprehensive benefits plan, which is affordable to our employees 401K with match Pension Plan 16-week Paid Parental Leave Generous PTO package, including 14 paid holidays A great place to work! Education/Experience Requirements: Account Specialist (Capital Equipment) High school diploma or general education diploma (GED) required Minimum of 1 year of experience in general accounting, inside sales, or customer service. Proficient in Windows environment, with Excel experience Problem-solving ability with attention to detail Excellent verbal and written communication skills Ability to manage multiple conflicting priorities Must be able to read, understand, and communicate in English Apply principles of logical thinking to solve practical problems Main Responsibilities: Account Specialist (Retailers)** Support capital equipment programs Investigate and maintain accurate serial records for equipment through reporting tools and audits Process system-driven and manual entries for billing programs, including but not limited to a monthly flat rate, fixed rate, daily, and prepaid agreements Maintain the integrity of ERP capital equipment contracts via corrective action and updates as needed Maintain service and repair processes Facilitate shipment and return of demo equipment for sales personnel and internal departments Advise proposers of implementation considerations for new capital equipment programs Define and develop processes that work with our current ERP system, adjusting as needed for improved efficiency to achieve desired outcomes Complete equipment transfers after verifying the accuracy of the request Enter and troubleshoot Orders and Return Merchandise Authorizations for capital equipment for accounts; issue prepaid return shipping labels when required Process debits/credits for all account activities, including lost equipment, returned equipment, rental program adjustments, and credit and rebill for repairs Monitor, investigate, and resolve issues related to capital equipment shipping & returns, complaints, and discrepancies in system serial reports for accounts Assist with system testing relevant to capital equipment transactions Document internal/external communication related to account management Assist internal and external customers by monitoring and responding to all requests through various communication channels Promote teamwork via supportive cooperation and cross-training with other positions within the team Proactively adheres to all HIPAA compliance by appropriately collecting and maintaining customer records This is not a job description. More details will be provided regarding the functions of this position. At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions. Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company's success. If you are interested in this opportunity, we are looking forward to receiving your application. For this position we only consider direct applications - thank you for your understanding. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance. https://mandatoryview.com/?LicenceId=e7c44cfe-6946-4b77-9939-493d186ba760&ProductType=OnlineApplicant&SubType=PG