Case Manager Supervisor

Description

Job title

Case Manager Supervisor

Reports to

Program Director

Position Summary

The Case Manager Supervisor will ensure oversight of program staff's case management duties and provide supervision, coaching and development to direct reports. Provides direct case management services as needed. A commitment to the RHD values should be demonstrated as job duties are performed.

Essential Duties and Functions

• Oversee and provides direct supervision to case management staff.
• With the collaboration and support of the Program Director, provide coaching and counseling through formal supervision meetings and corrective actions when necessary to address any performance or policy violation concerns with case management staff.
• Data entry of supportive case notes, housing updates, and other documentation into program client file electronic systems, and paper documentation.
• Facilitate client progress review meetings.
• Demonstrate working knowledge of and ensure all policies, procedures, and regulations of all program funding sources.
• Coordinate challenging resident cases as needed with assigned Case Manager and/or emergency housing staff.
• Coordinate data as needed for OHS/HUD monthly, quarterly, and annual reports.
• Other duties as assigned.

Qualifications

• Bachelor's degree in related field.
• Three-Five Years' experience in Case Management
• One Year Supervisory Experience

Requirements

Physical requirements

Lifting Requirements

• Sedentary: exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to left, carry, push, pull or move objects (including self). Most work involves sitting majority of the time.

Physical Requirements

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess)
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)

Reporting Relationships

• Direct Supervisor: Program Director
• Directly Supervises: Lead Case Manager, Case Managers, Wellness Coach, Admin Staff

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.