Escrow Team Lead (Remote)

First American
sick time, 401(k)
United States, Michigan, Grand Rapids
4362 Cascade Road Southeast (Show on map)
Oct 30, 2024
Who We Are Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family. If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family. Job Level Summary: NOTE: This level pertains to leading Escrow Assistants, not an Escrow Branch or Escrow Officers. If the incumbent has oversight of workflow and resolving escalated issues with EO's, then please refer to the Escrow Branch Team Lead Job Profile (J00258) Regarded as subject matter expert as employee gains broad experience and mastery of skills. Typically, does not have supervisory responsibility but identified as having emerging leader skills. Assists in scheduling and coordinating team activities Troubleshoots and guides others on wide variety of complex problems and identifies solutions within broad application and functional What You'll Do* Job may exist in some but not all branches, depending on size and organization structure. Generally, performs work like those supervised. Provides work direction for other escrow assistants or production type roles. Seen as the subject matter expert Performs wide range of administrative support duties requiring broad experience, skill and knowledge of organization, policies and practices. Resolves a wide range of inquiries. Creates and maintains files, records, reports Responds to inquiries and gathers information to resolve issues Communicates information and prepares documentation May interpret reports, following established practices and policies Trains / provides ongoing guidance to less experienced team members What You'll Bring High School diploma or equivalent 5+ years escrow industry experience Demonstrated leadership skills Broad experience with escrow transactions Strong customer service skills Problem solving skills Strong organizational skills Strong working knowledge of MS Office suite Excellent verbal/written communication skills Strong detail orientation Demonstrated leadership, organizational and problem-solving skills Exercises confidence, sound judgment and independent decision-making skills Salary Range: $23.83 - $39.72 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.