Executive Director of Clinical Services

University of the Pacific

United States, California, San Francisco

155 5th Street (Show on map)

Oct 30, 2024

Posting Details

Position Information

Job Title	Executive Director of Clinical Services
Union Level
Department	Department of Clinic Administration
Campus	San Francisco
Posting Number	201303856P
Full or Part Time	Full Time
Number of Months	12
Work Schedule
Position End Date
Open Date	10/29/2024
Close Date
Open Until Filled	Yes
Special Instructions to Applicants	For Applicants Seeking Job Opportunities within the University Internal: Internal applicants will be considered within the first five (5) business days of the posting period. External: External applicants will be considered on the sixth (6) business day of the posting period.

Position Summary Information

Primary Purpose	Reporting to Associate Dean for Clinical Services, supports the efficiency, outcomes, expansion and growth of clinical services in a person-centered, comprehensive health care services and humanistic educational environment, provides operational oversight and tracking of outcomes related to all clinical operations, and develops the overall enterprise revenue cycle strategic initiatives that will drive strong financial outcomes while maintaining world-class patient services. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Essential Functions	Supports the Associate Dean for Clinical Services in maintaining and updating clinical policies, standards of care, standard operating procedures, patient rights and responsibilities, etc. Collaborates with academic and clinical departments to develop and oversee the maintenance and reporting of key clinical metrics related to patient care, patient safety, patient satisfaction, revenue cycle management, marketing, and others to be agreed upon with Associate Dean for Clinical Services, and Dean. Sets crucial metrics and puts into motion a reporting framework to monitor outcomes that fuels accountability for operations, care quality, and revenue cycle performance enhancement, to ensure annual objectives and key results are accomplished. Provides primary oversight of patient experience and satisfaction throughout the relationship with school clinical services from marketing and intake through completion of treatment of care. Works in partnership with Associate Dean of Clinical Services, clinic leaders, and clinic managers to ensure efficient and effective organizational structures and functions including: Efficient billing and collection Maintenance of appropriate clinical materials and instrument/clinical cassette to ensure high quality patient care and learning environment Clinical quality assurance protocols Electronic health record deployment Efficient patient scheduling and intake Marketing, recruitment, and retention of patients for all clinics Supports Associate Dean for Clinical Services to ensure compliance with all practice acts, licensures, and certifications. Communicates regularly with academic departments and attend meetings as appropriate to ensure smooth and effective functioning of clinical operations. Performs all other duties as assigned by Associate Dean of Clinical Services.
Minimum Qualifications	Minimum 10 years of healthcare and revenue cycle management experience Bachelor's degree in a related field from an accredited college or university; advanced degree in a related field highly desirable Knowledge of aXium, EPIC or other electronic health record system
Preferred Qualifications	Proven skills in leading and overseeing operational elements, setting performance measures, improving operational processes Proven skills in managing, leading, motivating and coaching staff Ability to deliver complex information in a comprehensive and clear manner Ability to recognize and address process, technology, and organizational changes required to respond to evolving healthcare industry issues and trends Act as a subject matter expert, guide decision making, and provide advice based on policies, budgetary constraints, training methodologies, and benchmarking data Ability to collaborate with leaders from different departments and amalgamate organizational culture and processes Ability to communicate professionally and collaboratively Experience and sensitivity in working with people of diverse backgrounds and cultures Demonstrated experience in advancing social justice, equity, and inclusion in a university setting Ability to engage and integrate culturally responsive practices and knowledge in their work
Physical Requirements	The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office and/or clinical environment May require extended periods of sitting/standing Frequent use of computer keyboard, mouse and telephone Occasional walking, bending, stooping and reaching Duties performed Monday through Friday during standard business hours Occasional overtime, including evenings or weekends may be required to meet business needs or deadlines Occasional lifting of up to 15 lbs should be anticipated
Hiring Range	$116,648.09 to $160,393.93 annually. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement	All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AA/EEO Policy Statement	University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.