Federal Program/Project Management - Bluffdale, UT - TS/SCI Full Scope Polygraph
This is a Program/Project Management position that leads complex customer engagement to ensure that it meets all scope, time, budget and quality expectations, through simultaneously planning, controlling and managing multiple complex customer projects. Frequently contributes to the development of new ideas and methods as a subject matter expert. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Leverages experience to provide guidance to technical service personnel to troubleshoot and prioritize system repairs to ensure system availability for mission. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. Provides mentoring and guidance to lower-level employees. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.
US Citizenship required
Clearance: TS/SCI with Full Scope Poly required
Onsite daily at customer location required
Responsibilities:
- Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas/customer groups.
- Integrate technical knowledge and business understanding to create solutions for customer.
- Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
- Act as a consultant in service delivery business, technology, industry or specific application.
- Resolve technical and some business incidents independently.
- Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
- Review statement of work and manage to customer requirements.
- Work with manufacturing teams to plan/build/ship systems to customer.
- Managing projects effectively with competing priorities.
- Develop and grow assigned customer account relationships with complex and strategic accounts.
- Act as trusted advisor in the consultant role for customer and company sales teams.
- Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
- Provide suggestions for operational efficiencies.
- Create and deliver contract related documents.
- Lead Customer Expectation management as part of escalation process.
- Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
- Knowledge of HPE product portfolio a plus.
- Lead Quarterly, monthly, and/or weekly meetings to manage support, applying project and task management for customer deliverables.
- Sharepoint management and administration.
Skills:
- In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
- A basic understanding of technology to ask reasonable follow-up questions and track progress of a technical issue with customer.
- The ability to participate in a technical conversation independently with customer and internal teams.
- Track system repairs and trends in equipment degradation, provide engineering with information for changes, and influence spare buys and stocking levels.
- Update and add content to knowledge base articles as needed.
- Some in-depth knowledge of corporate organization and policies.
- Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
- Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
- Anticipate Customer needs, develop proposed solutions, and build consensus.
- Provide Mission Critical customer recommendations to improve processes.
- Experienced knowledge of change management process and tools in complex environment.
- Advanced skills in project management, communication, analysis, and presentation.
- Expertise in area of focus and knowledgeable of future technology directions.
- Mission Critical and ITIL certifications.
Education, Experience, Clearance Required:
- Bachelor's Degree
- ITIL Certified preferred
- PMP Certified preferred
- Advanced degree preferred.
- 10 years experience in program/project management or in like roles/businesses.
- Recognized as a leader in the PM Professions community.
- Federal Clearance required, TS/SCI with Polygraph
Additional Job Likes:
- Basic knowledge of AC and DC power.
- Basic knowledge of electronics and electronic controls experience.
- Basic knowledge of fluid mechanics especially as related to cooling systems.
- NFPA certification preferred
Employment Pre-requisites
The following requirements must be met to be eligible for this position: Successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
#INDSOC
Estimated Min Rate: $112000.00
Estimated Max Rate: $160000.00 |
SOC LLC
Oct 30, 2024