Lead CPQ Product Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

In the position of Lead Product Manager, you will be responsible for analyzing complex business problems and delivering solutions that are focused on the scalability and continuous improvement of Docusign's Go To Market processes & applications. As a Lead Product Manager, you will closely collaborate with Docusign's GTM teams and your scrum team to deliver projects that will scale our business. The successful candidate will understand Salesforce & Quote-to-Cash(QTC) functionality and translate business needs into technical requirements & solutions that delight your internal customers.

This position is an individual contributor role reporting to the Sr. Manager, Business Applications.

Responsibility

• Collaborate with cross functional stakeholders and applications teams for planning quarterly initiatives and enhancements

• Develop the roadmap, vision and deliver the systems and experience to scale and reimagine Docusign's Quote-to-Cash(QTC) experience

• Provide subject matter expertise related to Sales and Quote-to-Cash(QTC) initiatives

• Collaborate with business partners and sponsors to translate their desired business outcomes into scalable processes, requirements and solutions

• Map product adoption to business metrics such as revenue, customer satisfaction and operational efficiency

• Facilitate requirements workshops to refine expected business outcomes, create amp; groom backlog into well-defined user stories and acceptance criteria with a clear definition of done. Lead team backlog refinement and sprint planning sessions

• Incorporate outside-in perspective and influence stakeholders to build a scalable product

• Lead user acceptance testing and ensure solution meets MVP requirements; including tracking issue resolution and obtaining sign-off

• Participate in change management and go-live support

• Deliver innovative solutions that will scale and reduce our tech debt footprint

• Collect, organize and analyze data in order to track and share metrics with leadership and project stakeholders

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's Degree in Business Administration, Engineering or Information Systems
• 12 years experience in product management implementing Quote-to-Cash(QTC) Commerce applications in high technology/subscription software organizations
• Knowledge of business processes related to Lead to Order
• Experience working on an agile scrum team

Preferred

• CPQ Certifications
• Attention to detail with the ability to analyze and solve complex problems
• Experience in reimagining the organization's commerce experiences

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $171,500.00 - $277,025.00 base salary

Washington and New York (including NYC metro area): $164,800.00 - $242,225.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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