Senior Account Manager

ASML is one of the world's leading manufacturers of lithography systems that help enable Moore's Law and the creation of increasingly powerful and capable electronic devices. Our San Diego-based light source division, Cymer, is renowned for developing both deep ultraviolet (DUV) lithography light sources and next generation extreme ultraviolet (EUV) light sources. We are a multinational company with over 70 locations in 16 countries, headquartered in Veldhoven, the Netherlands. We have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA (EUV laser source creation).

Cymer is in search of a highly skilled Senior Account Manager to join the Intel Customer Team. This position is responsible to provide support, reporting, project oversight and assistance that directly promotes the business success of achieving all associated Account Management objectives in support of our customer world-wide. As part of the global account team, develop performance goals and measurables including timelines and success criteria focused to meet customer expectations.

Roles and responsibilities

• Track and drive activities and programs that are defined to meet Customer expectations. Manage weekly performance review meetings.

• Document all goals and objectives as well as timelines, owners and performance to expectations.

• Provide oversight of the status of issues and associated actions entered into the Cymer system.

• This includes the capture (accuracy, scope, priority) and alignment of customer requests / Cymer commitments from the various customer meetings and touch points, status reporting both internally and for the customer, and progress to item completion with appropriate internal follow-up and escalation as necessary to meet requirements and milestones.

• Communicate between Customer and Cymer San Diego. Expectations, escalations and help needed.

• Assist with the development of the associated objectives (customer and internal alignment of scope and milestones) and the scoring / alignment of both internal and customer report card structures (e.g. Customer key objectives, Cymer Customer Familiarity).

• Track customer forecast to actual and direct customer forecast and communicate on a regular basis. Identify gaps quickly and recommend solutions.

• Collect input and feedback from all appropriate sources of information to contribute to our overall understanding of the business landscape.

• Assist with the creation of part / labor level site quotations and periodic audit of site level billing invoices against contractual / commercial terms.

• Work with the internal Customer change management resource to develop and communicate change roadmap including associated collateral for customer approval.

• Collect information from the Direct Customer (Customer forecast), WIP report, Field Service Management (dock and install milestones), customer (e.g. customer forecast report) to identify required changes in the existing MAF (Market Analysis Forecast) and to support the overall accuracy and timeliness of associated information including the TAM (Total Available Market) and competitive situation.

• Perform other duties as assigned or required.

• Bachelor's degree in a Technical / Engineering field or Marketing.

• 5 - 10 years' Business or Account Management experience and Marketing Account Interface.

• Experience in Complex / Large Scale Capital Equipment Industry required, Semiconductor industry experience preferred. i.e. Chipmaker customer requirements and drivers.

• Technical knowledge of semiconductor manufacturing specifically on Litho desired.

• Has business insights in customer needs in semiconductor high volume manufacturing.

• Takes initiative and can manage complexity of dealing with multiple stakeholders.

• Financially literate and knows how to manage a P&L.

• Drives accountability of key stakeholders.

• Communicates effectively with internal stakeholders and customers.

• Is pro-active, plans ahead and aligns.

• Strong technical knowledge of the industry and products.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

• The employee is occasionally required to move around the campus.

• Requires frequent domestic and/or international travel dependent on company needs.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• The environment generally is moderate in temperature and noise level.

• Must be able to read and interpret data, information, and documents.

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Ability to travel up to 25% annually (Domestic / International).

A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week working from home). This position often requires an onsite presence to attend in-person meetings, work-related events and trainings to further ensure teamwork, collaboration and innovation.

This role can be based in San Diego, CA, Chandler, AZ or Hillsboro, OR.

EOE AA M/F/Veteran/Disability.

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Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.