CenterPoint Energy and its predecessor companies have been in business for more than 150 years.
Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
Job Summary
This position receives and responds to customer inquiries, complaints or sales/promotional opportunities for CenterPoint customers in a fast paced, high call-volume environment.
Essential Functions
- Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
- Performs direct customer contact through various channels including phone, email and chat.
- Completes administrative functions and data entry.
- Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets.
- Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts.
- Solicits customer feedback on service provided and initiates action based on customer feedback. Receives and appropriately prioritizes trouble calls.
- Interacts with Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc.
- Ensures proper electric and gas permitting is in place by interacting with internal permitting department or other entities as needed.
- Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.).
- Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary.
Education Description
Requires a high school diploma or GED.
Experience
Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns.
Physical Requirements
- Able to communicate either written and verbal communications either in person or through technical equipment such as telephone.
- Able to sit, stand or walk for long periods of time.
- Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.
- Able to demonstrate and apply the manual dexterity to operate a personal computer and common office equipment.
Working Conditions
- Required to participate in CenterPoint Energy's Emergency Operation Plan (EOP).
- Able to work regular hours, with occasional or mandatory overtime; may be required to work rotating shifts.
- Able to be included in random drug screen pool required for DOT safety sensitive positions.
- Able to respond to emergency calls and/or callouts and occasionally return to work while off duty.
- Able to work in a fast-paced environment.
We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.
Diversity, Equity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Transit subsidies
- Flexible work schedule, paid holidays and paid time off
- Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
- Professional growth and development programs including tuition reimbursement
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
Job Type:Full Time
Posting Start Date: 10/30/2024
Posting End Date: 11/30/2024
This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
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CenterPoint Energy
paid time off, paid holidays, tuition reimbursement, 401(k)
Oct 30, 2024