Program Manager - Salesforce & Professional Service Automation

Hiring near our Stamford, CT or Irving, TX Centers of Excellence

Hybrid, flexible environment

Stamford, CT or Irving, TX

Gartner offers a hybrid, flexible environment, with remote work that allows associates great flexibility to work from home, and opportunities to connect with colleagues for moments that matter on-site. Candidates that apply should be located within a reasonable proximity to one of Gartner's Centers of Excellence office locations.

About Gartner IT :

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role:

Gartner seeks a versatile IT program manager to facilitate and drive the migration and implementation of Professional Services Automation (PSA) and CRM software. This role involves managing key initiatives for PSA and CRM software , finance integrations, and accounting practices. The ideal candidate will be a thought leader and collaborator enhancing IT-business partnerships, contributing to program roadmap development, coordinating with cross-functional teams, and ensuring smooth program execution. An ideal candidate has prior experience implementing PSA and CRM software for Consulting organizations.

What you will do :

• Lead and manage development and migration projects within the consulting professional services domain.

• Utilize strong business acumen to drive program success and innovation.

• Contribute to roadmap development with business/project knowledge and resource capacity understanding

• Create and maintain comprehensive project documentation

• Manage project timelines and key milestones to consistently meet or exceed expectations

• Collaborate effectively with cross-functional teams to ensure seamless project execution.

• Deliver consistent project status communications to cross functional teams and senior executives.

• Identify the risks and opportunities and collaborate with stakeholders to mitigate them.

• Ensure Agile/Scrum process is implemented effectively and provides coaching at the team level to maximize its benefits

• Develop/Improve processes to continuously increase the efficiency and productivity of the team

What you will need:

IT professional with 12+ years of excellent experience in people and program management skills. Candidate should have strong interpersonal and collaboration skills along with ownership and accountability. Candidate should be a business acumen and a strategic thinker with a demonstrated ability to learn beyond formal training.

Who you are:

• Bachelor's degree or equivalent education and experience.

• Demonstrated experience in managing Salesforce and PSA projects and migration efforts in the Consulting domain.

• Strong understanding of professional service business functions and accounting practices.

• Exceptional collaboration, communication, and presentation abilities.

• Strong organizational skills, with attention to detail and multitasking capabilities.

• Proficiency in Jira for project tracking, reporting, and dashboard creation

• Familiarity with Kantata (PSA platform) and Salesforce sales cloud.

• Experience in collaborating with distributed teams across various geographical locations.

What you will get:

• Competitive Compensation Package

• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!

• 20+ PTO days plus holidays and floating holidays in your first year

• Extensive Medical, Dental and Vision plans

• Hybrid environment with flexibility, remote work

• Parental leave

• Gartner Gives Charity Match

• Employee Assistance Program (EAP)

• Employee Stock Purchase Plan

• Health and wellness related allowance programs

• 401K with corporate match, immediate vesting

• Collaborative, team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

Don't meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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