Clinical Support Technician II - Family Medicine Unit, Hillsborough Hospital

Description

This is a 36 hours per week position; working 12 hour rotating shifts (7:30am - 7:00pm -7:00pm - 7:30am) with weekend and holiday rotation.

UNC Health Care Hillsborough Campus is a community hospital which is an extension of UNC Medical Center focusing on many of our elective surgical programs. The 163-bed facility combines a community hospital culture with the innovative procedures and care for which the UNC Medical Center is known. The Hillsborough Hospital has achieved accreditation by The Joint Commission's disease specific program for their Total Hip and Knee Replacement service. This accreditation is the result of many years of work by the inter-professional team caring for these patients. The Hillsborough Hospital was also designated Dementia Friendly in 2019. The Dementia Friendly Hospital Initiative (DFHI) aims to achieve high-quality, individualized, patient-centered care for patients with dementia. The Hillsborough Campus has also received the Press Ganey Guardian of Excellence Award for Patient Experience and ranks in the top five percent in the nation for patient experience. The Hillsborough Campus is located at 430 Waterstone Drive, Hillsborough, NC and offer free parking for employees.

The 2nd Floor Family Medicine Unit is a 20-bed inpatient unit which cares for a varied patient population to include predominantly family medicine patients, but also observation, extended recovery from PACU, and other medical-surgical patients. As part of the team, you will help in assisting the team to facilitate admissions, treatments, transfer and discharge of patients.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

Responsibilities:
1. Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
2. Critically review patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.
3. Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies.
4. Provide administrative and clerical support including PI audits and data entry
5. Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.
6. Provide direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measure and record vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Performs Oxygen room set-up and monitors oxygen flow-rate, performs oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, performs established oral, nasogastric, gastrostomy tube feeding
7. Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers

Other information:
Education Requirements:
* High School diploma or General Education Development (GED)
Licensure/Certification Requirements:
* Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services
* Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Service
* Basic Life Support (BLS) certification
Professional Experience Requirements:
* Requires one (1) year of clerical or customer service experience and three (3) months of nursing assistant experience
Knowledge/Skills/and Abilities Requirements:
* Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Legal Employer: STATE

Entity: UNC Medical Center Hillsborough

Organization Unit: Med Surg IP 2 HBO H

Work Type: Full Time

Standard Hours Per Week: 36.00

Salary Range: $18.20 - $25.86 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Rotating

Location of Job: US:NC:Hillsborough

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.