Team Support Assistant - Physician's Billing

MedStar Health
United States, D.C., Washington
Nov 08, 2024
General Summary of Position MedStar Health is seeking a Team Support Assistant to join our MedStar Physicians' Billing Services team. This position offers the opportunity to work a hybrid schedule(rotation is approximately 1 week on-site every third week, 2 weeks remotely at home, schedule may vary). For on-site, the selected candidate can choose to work in either our DC office (located on Tilden St) or Rosedale, MD office. As a Team Support Assistant, under routine supervision, provides daily clerical/administrative support activities for the varied areas of MPBS. Primary Duties and Responsibilities Checks mailroom daily for mail delivered by USPS and sorts and delivers as appropriate. Exemplifies Guest and Associates Relations standards in all activities in areas of service, resource utilization, high quality outcomes and effective communication. Logs Charge Entry Batches and processes Charge Entry fee slip receipts. Logs insurance adjustments and insurance denials in Payment Processing Module for assignment. Maintains reports as needed. Manually processes patient virtual credit cards payments for posting to patients accounts. Performs Batch Refunds and Charge Entry Reconciliations. Provides all clerical support services to associates, as assigned, including, but not limited to, sorting, distributing mail, answering telephones, copying, faxing, populating spreadsheets, querying various electronic systems and patient charts for medical documentation to print and attach to paper claims and/or payer related forms, etc. Provides coverage for receptionist area. Provides required documentation for claims, and any other correspondence/paperwork, as needed. Prepares all claims and other correspondence for mail delivery as needed on a daily basis, including utilizing the postage machine. Requests duplicate EOBs for the posting of EFT and Lockbox payments. Retrieves and delivers documentation as needed. Sorts and distributes electronic and paper correspondence as well as relevant paperwork. Utilizes computer for basic report retrieval, data input, credit card processing, etc. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations. Minimum Qualifications Education High School Diploma or GED equivalent required Experience 6 months clerical/office experience required Knowledge, Skills, and Abilities Effective verbal and written communication skills. Familiarity with computer data entry, windows format preferred; Ability to quickly learn software packages relevant to functioning; good oral communication skills. Ability to work and thrive in team-oriented, production and deadline driven work environment. This position has a hiring range of $17.50 - $28.73