Associate Director of Operations

North Carolina State University

Commensurate with education and experience ($107,704 - $110,704)

United States, North Carolina, Raleigh

Oct 31, 2024

Posting Information

Posting Number	PG193775EP
Internal Recruitment	No
Working Title	Associate Director of Operations
Anticipated Hiring Range	Commensurate with education and experience ($107,704 - $110,704)
Work Schedule	M-F, 8:00 am - 5:00 pm. This position may be eligible for a hybrid work schedule.
Job Location	Raleigh, NC
Department	University Cashier's Office
About the Department	The University Cashier's Office ( UCO) is a large and complex department responsible for institution-wide activity. The department frequently contacts students, parents, academic and administrative departments across campus, as well as non-university companies and state agencies. Annually, the department processes over $55 million in deposits for campus departments, and is responsible for the billing and collection of more than $618 million for student tuition, fees, and other charges. Maintaining an efficient system for processing these deposits, along with an accurate and transparent student financial record system, is critical to ensuring the steady cash flow that sustains university operations.
Essential Job Duties	Are you passionate about driving impactful change and creating a positive experience for students and staff? As the Associate Director, you will be involved in shaping the operations of the University Cashier's Office ( UCO) while supporting the development of policies, enhancing customer service, and fostering team growth. This is an incredible opportunity to influence processes, develop professionally, and make a meaningful impact. Key Responsibilities and Areas of Impact: Change Management & Strategic Leadership Guide the department's vision, planning, and goal-setting initiatives to elevate UCO operations. Create policies and strategies to improve efficiency, customer service, and resource management. Act as the senior leader in the absence of the Director, ensuring continuity and progress. Operational Oversight & Compliance Support the accuracy and integrity of student accounting, including tuition, fees, and payment plans. Lead cash management, budget oversight, and security protocols for systems and building access. Ensure compliance with Federal and State policies, safeguarding institutional assets. Team Leadership & Professional Development Direct and mentor teams within UCO, including customer service, collections, and budgeting. Oversee staff meetings and foster a culture of continuous professional development. Provide insights and guidance for team development, creating a supportive and growth-focused environment. Customer Engagement & Communication Champion high standards of customer service, setting metrics and resolving escalated issues. Build and maintain strong relationships with campus units to support UCO's collaborative goals. Serve as a responsive, effective liaison with students, parents, and university staff, upholding inclusivity and respect for diverse perspectives. We're excited to find a strategic thinker and compassionate leader ready to make a lasting difference for the university community! You Belong Here! At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition ( https://news.hr.ncsu.edu/you-belong-here/) and learn more about what makes NC State the best place to learn and work for everyone.
Other Responsibilities	This role offers a unique chance to expand your skill set and gain diverse project experience under the direction of the Director. You'll engage in a variety of projects that challenge and refine your abilities, with ample support for professional development, including a minimum of 8 hours of training to enhance your performance.

Qualifications

Minimum Education and Experience	Bachelor's degree and three years of experience in the area of assignment, of which at least one is supervisory or in a lead-worker capacity; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Demonstrated ability to engage with students, parents, and university staff in a friendly and constructive manner, ensuring clarity and understanding in discussions about their situations. Proven ability to analyze accounts, identify issues, and recommend resolutions, with a track record of successful resolution. Proficient in Microsoft Office applications (Word and Excel) with a proven ability to quickly learn and adapt to new software programs as needed. Strong interpersonal and organizational skills, evidenced by previous roles that required collaboration and coordination among teams or stakeholders. Demonstrated commitment to providing high-quality support. Familiarity with Title IV regulations, including understanding their impact on financial aid processes and compliance.
Preferred Qualifications	Experience with PeopleSoft Student Financials, Banner, or similar ERP system. Previous experience in a university cashier or financial aid office.
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	No
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	10/31/2024
Anticipated Close Date	Open Until Filled
Special Instructions to Applicants	All applicants should submit a resume, cover letter, and contact information for five (5) PROFESSIONAL references, two (2) of which must be former or current managers or supervisors.

Position Details

Position Number	00111138
Position Type	EHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Department ID	491501 - University Cashier's Office
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.