Director, Student Center Operations

Rutgers University

United States, New Jersey, New Brunswick

Oct 31, 2024

Position Details

Position Information

Recruitment/Posting Title	Director, Student Center Operations
Job Category	Staff & Executive - Student Affairs and Services
Department	SA-Student Centers & Activities
Overview	Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
Posting Summary	Rutgers, The State University of New Jersey is seeking a Director, Student Center Operation for the department of Student Affairs - Student Centers and Activities. Reporting to the Executive Director for Student Centers and Activities, the Director has responsibilities for providing leadership, management, and oversight for planning, organizing, coordinating, evaluating and directing operations, facilities, services, staff, contracted vendors, tenant relationships, information desk, event management, and budgets of the 6 Student Centers and 1 ancillary building (31 Postal Plaza). In addition, the Director is a senior member of the leadership team, supports and directs effective assessment, development, and implementation of policies, standards, learning outcomes, strategic initiatives, and project prioritization for the Student Center Unit. Through positive role modeling, actions, decisions, supervision, and coaching, assists in ensuring the Student Center Unit Service Standards are consistently applied. Among the key duties of the position are the following: Responsible for the overall leadership and direction for the Student Center unit. The Directors actions and decisions are a critical part of providing a well-run, student-focused Student Center environment. They oversee the direction, management, and evaluation of all facility functions and staff to maintain a high level of service and ensures the Centers environment exudes a welcoming, friendly, and inclusive atmosphere for a diverse Rutgers University Campus. The Director is also responsible to ensure the spaces and services within the Centers accommodate, facilitate, and support students, student organizations, university departments, Rutgers affiliates, and external agencies, organizations, and corporations. In particular, the Centers are open five to seven days a week and approximately 15 hours per day. Staff executes more than 12,000 bookings annually with over 350,000 attendees including University administrators, government officials, faculty, staff, students, alumni, and corporate representative. Some of the University offices located in the Student Centers and Student Activities Center include New Student Orientation, University Career Services, School of Arts and Sciences Academic Building, Rutgers Dining, Office of the Vice Chancellor, and the Basic Needs Center. In addition, the Busch Student Center has contracted food vendors consisting of five food services. The Center Director also has oversight of the Rutgers Zone in the Livingston Student Center, including the development and implementation of a business plan. This position hires, supervises, manages, coaches, and evaluates professional staff and has oversight of graduate interns and student staff. The Director supervises professional staff responsible for the day-to-day management of the Centers; ensuring staff successfully fulfill all aspects of event management for reservations in and adjacent to the Centers. The Center Director is responsible for a Student Center Operations budget of over $1M including student payroll of over $700,000. The Director will serve as the departmental expert on all day-to day operational procedures and policies while working closely with Facilities Management to continuously improve the maintenance and environmental services within the Center; ensuring the Service Level Agreement (SLA) is being successful implemented and adhered. They will also be responsible for working with Institutional Planning and Operations (IPO) in managing the day-to-day of capital improvement projects that occur throughout the Centers to ensure the highest quality of service to our students and guests. In consultation with the Executive Director of Student Centers and Activities, the Director will play a critical role in balancing operational needs with budgetary restraints to prioritize projects. The Director is also responsible for developing and implementing the training model for student staff and aligning to the Student Affairs Student Learning Outcomes. They will oversee the development and implementation of student leadership positions and establish them as high impact employment opportunities. The Director will have oversight of the recruitment for over 350+ students employed within the department. The Director is responsible for the leadership and direction of the payroll and hiring processes and procedures implemented by the department for student staff. Working collaboratively with the Central Business Office for the Division of Student Affairs, the Director will maintain oversight for all process including initial on-boarding, I-9's leaves of absence, probations, and terminations to ensure they are streamlined and consistent across all Centers. The Director will also oversee the administration and procedures for the Federal Work Study Program within the department. The Director is responsible for the overall assessment and evaluation of the student employment program and student center operations and will work closely with the Director of Meetings and Events in assessing and evaluating events services. Providing leadership in department wide-assessment, they are responsible for educating staff in assessment methods and resources, formulate assessment policies and practices, engage in policy formation and implementation as it pertains to the strategic goals and direction of the department, and lead projects by designing and implementing data collection, analyzing qualitative and/or quantitative data, writing reports of findings, and guiding staff through interpretations of findings that advance student learning and enhance the on-campus student experience. In addition to center specific responsibilities, the Director has the responsibility of assisting Departmental development, policies, procedures, trainings, and assessments. This requires working closely with Campus Programs, Involvement and Leadership, and Meetings and Events. Given the cross functional nature of the department of Student Centers and Activities, it is necessary for the Center Director to take an active leadership role in departmental and university initiatives. In addition to cross-collaboration within the department, the Director collaborates regularly with and is expected to maintain positive and productive working relationships with other divisional and university departments including Cultural Centers, Office of Fraternity and Sorority Affairs, Dining Service, Residence Life, Recreation, Offices of the Dean of Students, Public Safety, Risk Management, Procurement, Security and Technologies, and Institutional Planning and Operations.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA	Exempt
Grade	07
Position Salary
Annual Minimum Salary	91297.00
Annual Mid Range Salary	115559.00
Annual Maximum Salary	139821.00
Standard Hours	37.50
Union Description	Admin Assembly (MPSC)
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Master's Degree in College Student Personnel Higher Education Administration, or related field or discipline. Minimum of 5+ years of experience working in student unions/activities, student affairs or equivalent with experience in leadership, facility management, and event management.
Certifications/Licenses	Valid Driver's License.
Required Knowledge, Skills, and Abilities	Excellent administrative, detail-oriented organizational and communication skills; demonstrated ability to work in a diverse environment; team and training/facilitation skills; project management experience; problem solving in a highly active environment; and the ability to complete multiple and concurrent tasks are required. Proven successful experience working with diverse groups of staff and students is required. Proven effective experience in recruiting, hiring, training, coaching, and mentoring effective teams of professionals is required. Experience advising and working with diverse student organization and college students required. Proficiency in event management software. Demonstrated competency with setting up and operating basic audio-visual equipment, providing sound reinforcement is preferred. Experience in coordinating or managing renovation or construction projects with total project budget in excess of one million dollars is preferred.
Preferred Qualifications	Preferred 7 to 10 years of experience. Demonstrated experience in leading departmental and/or divisional initiatives and/or committees. Proficiency in various technology platforms and applications (Sakai, Canva, Microsoft Teams) and preferred familiarity with Campus Labs Engage Platform. Association and/or involvement with professional associations (ACUI, NACA, NASPA, NACAS).
Equipment Utilized	EMS.
Physical Demands and Work Environment	Ability to lift 20 lbs.
Special Conditions	Must be willing to work irregular and flexible hours, including evening, weekends, and some holidays.

Posting Details

Posting Number	24ST0666
Posting Open Date	03/19/2024
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Busch (RU-New Brunswick)
City	Piscataway
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement