Technology Services Technician I
Duval County Public Schools | |
United States, Florida, Jacksonville | |
1701 Prudential Drive (Show on map) | |
Oct 31, 2024 | |
Additional Referendum Monies available Job Summary Supports technical computer and network systems support work at the basic level. Installs, configures, and maintains computer workstations, software, hardware and related equipment in a local and/or wide area network environment. Performs basic local and remote troubleshooting and problem resolution. Performs basic network administration duties. This classification lies above that of Technology Services Technician Trainee and below that of Technology Services Technician II. Essential Functions 1. Responds to trouble calls on the Help Desk; initiates trouble tickets; and troubleshoots and resolves problems related to technology hardware, software, and connectivity both remotely and onsite. Refers more complicated problems to higher-level technical staff. 2. Installs, configures, and relocates technology equipment, peripherals, software, and networking components in a local and/or wide area network environment. 3. Provides basic level assistance and consultation on system usage including word processing, spreadsheets, e-mail, data and file transfers, databases, and other district approved software and systems in accordance with existing hardware and software standards. 4. Implements routine preventive maintenance procedures per DCPS policies and procedures. 5. Coordinates warranty work for assigned areas. 6. Performs other duties as assigned. Probation: Six (6) months
Open Requirements: A one (1) year combination of education, training and experience installing, configuring, and maintaining Windows and/or Unix/Linux microcomputer systems, which includes the operation of microcomputers using word processing, spreadsheet applications, database, and network software. Education may be substituted for experience for coursework, major, or degree; in Computer Science, Data Processing, Management Information Systems, or a related field; as follows: twelve (12) semester hours of course work for one (1) year of experience; an Associate's degree for two (2) years. Certification in A+ and/or Network + may substitute for one (1) year of experience. Promotional Requirements: All permanent employees who have worked for one (1) year as Technology Services Technician Trainee may be automatically promoted into this classification based upon the recommendation of the department head. All permanent employees who have worked as a TST Trainee who have reached the required 1 year of experience or equivalent through experience, education, and/or certifications may also be automatically promoted into this classification based upon the recommendation of the department head. Licensing: A valid Florida driver's license is required prior to appointment and must be maintained during employment in this class. Must furnish an automobile in good condition for use on School Board business for which mileage compensation will be paid. Knowledge, Skills, and Abilities
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