Manager Public Safety Armed - South Chicagoland Non-Acute

Major Responsibilities

• Ensures that facilities and properties are inspected for vulnerabilities and hazards. Ensures state and federal compliance regulations (e.g., the Joint Commission on Accreditation of Health Care Organizations, Det Norske Veritas (DNV), the Centers for Medicare and Medicaid Services (CMS), the Occupational Safety and Health Administration (OSHA) etc.) are monitored, evaluated, and effectively implemented.
• Plans, directs, implements, and continually improves a comprehensive security program to protect people, information, and property in assigned locations, detect incidents when they occur, and react swiftly.
• Leads and participates in sensitive and complicated investigations of accidents, thefts, injuries, and other incidents.
• Leads team members and contractors to perform their duties compassionately and effectively. Performs human resources responsibilities such as interview and selection of new team members, promotions, development, performance evaluations, compensation changes, resolution of team member concerns, corrective actions, and overall morale.
• Evaluates service needs, risks, and vulnerabilities regularly and makes appropriate adjustments. Develops, implements, evaluates, and continuously improves public safety operations that incorporates effective technical, operational, procedural, and physical/structural components.
• Ensures that the Non-Acute Branch work efforts are documented in accordance with requirements. Collects, reviews, and analyzes operational and performance metrics to make informed decisions and monitor quality.
• Develops and maintains collaborative relationships with executive team, department/unit directors and managers, physicians, team members, law enforcement, and first responders. Participates in planning committees, serves as an expert resource for consultation, and rounds on internal customers. Develops security awareness and a sense of site ownership among team members.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.
• For Non-Acute regions: Manages public safety at non-acute sites which present a unique security challenge because they are geographically dispersed, host a wide variety of patients, and can have few or no Public Safety staff. Provides systematic security and public safety program across all sites commensurate with relative risk levels. Key areas include workplace violence prevention, security system use, security awareness and emergency training, security risk assessments, and crime prevention.

Licensure, Registration, and/or Certification Required

• Supervisory Officer Certification (CHSS) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
• A valid driver's license issued by the Division of Motor Vehicle.
• Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Must meet State of IL Department of Financial and Professional Regulation licensing requirements and able to obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire.
• Certified in Conducted Energy Weapon (Taser) use within 90 days of hire and periodically thereafter.

Education Required

Bachelor's degree in Criminal Justice or related field is required or obtained within an approved and agreed upon timeframe.

Experience Required

Typically requires 5 years of experience in public safety, security, dispatch, operations center, or law enforcement department.

Knowledge, Skills & Abilities Required

• Illinois team members must have completed State of Illinois 40-hour armed course with semi-automatic pistol endorsement.
• Willingness to carry a department authorized firearm while on duty. The firearm and level III holster must be purchased upon hire, supplied, and maintained by the Officer as outlined in the Public Safety Firearms Policy and approved by the Department Range Masters.
• Required annually to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, un-assisted. Probationary Officers must complete range qualification within their 90-day probationary period and must attend the first qualification date within their probationary period.
• Expert knowledge in security and public safety practices, procedures, and state/federal compliance.
• Effective written and oral communication, general administrative, and leadership skills.
• Conducting complex investigations, possesses critical thinking and analytic skills.
• Excellent word processing, spreadsheet, and presentation software skills
• "Must successfully pass background investigation, drug screen, pre-placement physical and psychological screening assessment post-offer, pre-employment and periodically thereafter. Teammates already employed in Public Safety Officer position prior to "7-28-24" will have 18 months to comply."
• Working knowledge of security systems such as video surveillance, access control, pediatric abduction alarm systems, etc.
• Demonstrated ability to exercise mature judgement and sound reasoning while maintaining calm, courteous, and tactful demeanor in dealing with team members, patients, and visitors.?
• Demonstrated experience in quickly and accurately assessing dangerous and stressful situations and taking appropriate action.
• Must have the ability to interact appropriately with all team members, patients, and visitors, especially under difficult circumstances.

Physical Requirements and Working Conditions

• This position requires travel, therefore, will be exposed to weather and road conditions.
• Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force. Must possess the hand strength, dexterity, and ability to safely operate a firearm. Must perform all functions of operating, loading/un-loading, breaking down and cleaning a firearm un-assisted and without assist devices.
• Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must be worn as necessary.
• Operates all equipment necessary to perform the job.
• Frequent exposure to aggressive behavior and emotionally charged situations.
• Must be able to handle personal stress and possible violence.
• Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist nursing staff with lifting patients of all sizes.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.