Behavioral Health Intake Supervisor
Nationwide Children's Hospital | |||||
United States, Ohio, Columbus | |||||
Nov 01, 2024 | |||||
Behavioral Health Intake Supervisor
Overview JOB POSTED: Supervisor, Behavioral Health Intake Full-time | Benefit's Eligible The Behavioral Health Intake Supervisor will serve to provide supervision to Behavioral Health Intake department staff, including resource coordinators and schedulers, in a call center environment. This position is responsible for the management of workload to ensure timely and accurate follow-up on referrals, consultation and coordination efforts to help facilitate accurate triaging, scheduling and routing of referrals, facilitation of quality customer service interactions, as well as the promotion of an agile work environment to meet the business needs of the department through supervision, coaching and feedback. The Supervisor represents to the community the quality of service delivery provided through Behavioral Health Services, and thus is required to have exceptional customer service/interpersonal skills, judgment and knowledge of agency and community resources, a strong ability for critical thinking and problem solving in crisis or conflict situations, excellent organizational skills and the ability to interact with all levels of NCHBH and Nationwide Children's Hospital staff, as well as a wide range of external contacts. This position will also maintain the competencies of a Resource Coordinator and perform related tasks and duties when necessary. Why Nationwide Children's Hospital? The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We're 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud. Responsibilities What Will You Be Doing?
Supervise staff assigned to the work unit and coordinate the day-to-day operations by maintaining referral workqueues, assigning workload and monitoring staff productivity throughout the day to ensure timely and accurate follow-up on referrals and quality customer service interactions.
Qualifications What Are We Looking For?
To fulfill this role successfully, you must possess these minimum qualifications and experience:
Minimum Physical Requirements:
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE/M/F/Disability/Vet Need help finding the right job? We can recommend jobs specifically for you!
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