Regional Director of Operations

About Us

Great Lakes Management (GLM) is a growing leader in managing multi-family housing, including a mix of market-rate and 55+ communities. We are dedicated to creating high-quality living environments that meet the needs of our residents. As we continue to expand, we're seeking a Regional Director of Operations to lead our multi-family portfolio and drive operational success across multiple properties.

Job Summary

The Regional Director of Operations will be responsible for overseeing GLM's multi-family housing portfolio, which includes a blend of market-rate and 55+ communities. This role requires a seasoned leader with experience in multi-family housing, real estate, or hospitality sectors. The ideal candidate will have a strong operational background, a knack for driving results, and a deep understanding of how to optimize performance in a competitive market.

Key Responsibilities

• Operational Leadership: Manage daily operations across a portfolio of multi-family properties, ensuring efficiency, compliance, and exceptional resident experiences.
• Team Development: Lead, coach, and support property managers, fostering a culture of accountability and high performance.
• Financial Management: Oversee budgeting, expense management, and revenue strategies to achieve financial targets and maximize profitability.
• Resident Satisfaction: Drive resident engagement and retention efforts by maintaining high service standards and promptly addressing concerns.
• Compliance: Ensure all properties adhere to local regulations, safety protocols, and company policies.
• Strategic Growth: Collaborate with senior leadership to identify and implement growth opportunities, including occupancy improvements, pricing strategies, and service enhancements.
• Sales and Marketing: Work closely with leasing and marketing teams to drive occupancy, enhance visibility, and refine marketing strategies.

Qualifications

• Extensive experience in multi-family housing, real estate, property management, or hospitality, with a proven ability to manage diverse portfolios.
• Demonstrated success in leading teams, driving financial results, and achieving operational excellence.
• Strong business acumen, including budgeting, P&L management, and strategic planning.
• Excellent communication, leadership, and organizational skills.
• Ability to travel regularly within the assigned region.
• Bachelor's degree in business, management, real estate, or a related field preferred, but equivalent experience will be considered.

What We Offer

• Competitive base salary starting at $105,000.
• Generous performance-based bonus program
• Comprehensive benefits, including medical, dental, vision, and 401(k).
• Opportunities for career growth within a dynamic and expanding company.
• A collaborative and supportive work culture focused on innovation and results.

Great Lakes Management is an Equal Opportunity Employer. If you're a strategic leader with a passion for multi-family housing and operational excellence, we'd love to hear from you!