Development Coordinator, The Office of Medical Annual Giving

Development and Alumni Relations (DAR) supports Johns Hopkins' focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine; strengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients.

Johns Hopkins University supports a flexible work model which includes four different work modalities. This role has a hybrid work arrangement with an onsite presence of 3 days per week. The manager will confirm the team's core onsite days where the majority/all team members will work in the office. Employees who travel on university business can count those days towards their onsite days.

The Fund for Johns Hopkins Medicine (FJHM) is the dedicated development and alumni relations team supporting the entities that comprise Johns Hopkins Medicine (JHM), including clinical departments, hospitals, satellite clinics, and the School of Medicine. We contribute to Johns Hopkins Medicine's mission of patient care, research, and education through securing philanthropy, building and maintaining donor and alumni relationships, and supporting institutional priorities. FJHM partners closely with institutional leaders, faculty, and clinicians to engage alumni, patients, donors, and prospects in JHM's work to advance medicine and improve the human condition.

The Development Coordinator is a key team member in the Office of Medical Annual Giving (OMAG). This position manages responsibilities that are integral to the operation of a successful annual giving campaign. The Development Coordinator provides reliable, professional support to the entire Office of Medical Annual Giving. The role conducts key aspects of the annual giving solicitation program and assists in serving the OMAG's clients.

Key responsibilities:

Gift processing and fulfillment (60%)

• Process all gifts received at OMAG within 48 hours of receipt. This includes gifts received via multiple avenues: caging house/vendors, online, and in office.
• Communicate regularly with internal staff and external vendors to ensure inclusion of all elements for each gift: account numbers, associated/joint with donors (including IMO/IHO), mailing address, phone number, email address, appeal codes, etc.

Office management (30%)

• Submit expenses for payment and track OMAG budget.
• Sort and distribute incoming mail.
• Prepare and send outgoing mail.
• Answer main OMAG phone line, make data updates in the CRM, Johns Hopkins Advancement System (JHAS), and MedDev as needed, and respond to or triage inquiries.
• Answer and maintain FJHM opt outs through both phone and email. Apply updates in JHAS and MedDev, and respond to or direct inquiries.
• Receive and respond to and/or direct inquiries received through OMAG email inboxes.

Administrative support (10%)

• Assist with production of in-house specialty mailings.
• Assist with other administrative duties as assigned.
• Support professional growth, skills development and career development by using DAR and University resources and training.
• Participate in appropriate departmental and client-based meetings.
• Maintain OMAG's account spreadsheet matrix. Communicate regularly with other Development Office (DOFF) coordinators to ensure that account information on file for OMAG is accurate, and disseminate that information to external and internal gift processors.
• Forward weekly gift report to DOFF client Development Coordinators and address any feedback.

• High School Diploma or graduation equivalent.
• Three years related administrative experience.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

• Bachelor's degree or commensurate work experience preferred
• Ability to work independently, manage multiple projects simultaneously, determine priorities, and maintain a high degree of professionalism and confidentiality
• Possesses excellent interpersonal skills and enjoys team work
• Demonstrates strong organizational skills and ability to manage several projects simultaneously
• Possesses excellent word-processing and database management skills, significant PC experience and a thorough working knowledge of Windows and Microsoft Office (knowledge of Excel, Access and PowerPoint are preferred) and the ability to learn new software
• Able to work in a dynamic, fast-paced environment
• A strong desire to advance the mission of JHU and to champion the core values of the institution

Classified Title: Development Coordinator
Job Posting Title (Working Title):Development Coordinator, The Office of Medical Annual Giving
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: Minimum: $37,855 - Maximum: $70,512 (targeted salary: $48,000; commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30am-5:00pm
Exempt Status:Non-Exempt
Location:School of Medicine - East Baltimore Campus
Department name: 10003243-SOM Admin FJHM Friends of Medicine
Personnel area: School of Medicine