Part-time Patient Experience Navigator, Urgent Care - Westwood

About Us

Mass General Brigham Medical Group (MGBMG) represents the merger of separate community medical groups within the Mass General Brigham system into one harmonized and high-performing organization:

• Brigham and Women's Harbor Medical Associates
• Cooley Dickinson Medical Group
• Mass General Brigham Community Physicians
• Mass General Brigham Integrated Care
• Mass General Brigham Urgent Care
• Newton Wellesley Medical Group
• North Shore Physicians Group
• Pentucket Medical Associates
• Wentworth Douglass Health Partners

This work stems from Mass General Brigham's unified system strategy to bring high-quality healthcare closer to patients while lowering total healthcare costs. MGBMG provides a wide range of offerings, including primary care, behavioral and mental health, specialty care, outpatient surgery, endoscopy, imaging, lab services, infusion, and urgent care both digitally and in person in Massachusetts and New Hampshire.

Our Team

Urgent care, sometimes known as walk-in care, fast care, or express care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.

The Opportunity

We are seeking a part-time Patient Experience Navigator to work 2, 12.5-hour shifts per week onsite at our Urgent Care center located at 1 Brigham Way, Westwood. (We offer free parking!) Since Urgent Care is a 7-day-per-week operation that delivers care days, evenings, weekends, and holidays, the schedule for this role will include 1 on-call shift per 4-week scheduling period, as well as overtime, weekend, and holiday coverage as needed.

We do our best to keep all employees at their assigned centers; however, for on-call shifts, employees must be able to commute to any of our locations, including Boston Common, Brookline, Cambridge, Lynn, Natick, Newton, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).

Role Overview

Patient Experience Navigators (or PENs) are the first point of contact for our patients when they arrive at our Urgent Care center. Dedicated to administrative support, PENs are responsible for greeting, registration, and on-demand scheduling.

Are you ready to help us deliver top-notch care and exceed patients' expectations of what a visit to the doctor is like?

Qualifications

We're committed to delivering the highest level of care with a smile, and we're looking for people like you to help us do so! Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Experience Navigator role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets.

• High school degree required.
• A minimum of 1 year of experience in a high-touch customer service or patient-facing role required
• Experience working in a high-volume physician practice, urgent care, or emergency room preferred.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.