Facilities Technician III

JOB SUMMARY

This position is responsible for coordinating the technical activities related to facilities management by supporting tech personnel and assisting in ensuring the optimal utilization of the organization's day-to-day operations regarding scheduling of property maintenance, vendor activities, response priority, etc. This includes providing maintenance and support for all facilities /grounds in the assigned area in a manner consistent with Charter's policies and procedures, quality standards, customer needs and applicable regulations

MAJOR DUTIES AND RESPONSIBILITIES

Responsible for building maintenance including but not limited to: painting, wall/floor repair, plumbing (clogs, leaks, fixture repair/replacement) minor electrical repairs, door hardware, HVAC filters, lock and door hardware issues, and grounds maintenance

Ensure proper staffing for key building support functions on a daily basis

May oversee contractors for facilities renovation projects which involve the movement/rearrangement of workspace, furniture rearrangement, as well as minor electrical and data cabling changes

Ensure the completion of daily and weekly facility related tasks relating to maintenance of facility operating systems i.e. HVAC, chillers, boilers, pumps by checking/recording gauge/valve readings, adjusting temperature settings to maintain employee comfort

Inspect generators and maintain fire systems in support of safety and business continuity

Procure building supplies as needed e.g. lamps and ballasts, replacement HVAC filters, cooling tower chemicals, etc.

Coordinate setup for company functions

Procure and direct outside contractors involved in facility repair/maintenance by obtaining competitive quotes, scheduling appointments, escorting vendors to work area, check on work-in-progress

Confirm all property-related ServiceNow Tickets are being completed in a timely manner

Evaluate and report on facility conditions (using PM check list provided) for items in need of attention i.e. light bulbs needing replacement, ceiling tile replacement, worn carpet, door operation, exit lights, walkways free of hazards, etc.

Perform emergency building work and site cleanup as needed e.g. water cleanup from roof leaks after storms, place fans to dry wet carpet, board windows, pick up debris, etc. and respond to inclement weather as needed

Safely operate a company vehicle for equipment pickup/delivery and to maintain offsite facilities

Responsible for training Facilities Technicians I & II

Provide quality customer service by cooperating with co-workers, providing guidance to the Facilities technicians as well as the Facilities team in general, responding politely to customers, and working as a team member by accepting change in a positive manner

Perform other duties as requested

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to speak, read, and write in English fluently

Ability to read and comprehend simple instructions, short correspondence, and memos

Strong organization, interpersonal and communication skills

Significant mechanical aptitude

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Working knowledge of Microsoft Office

Ability to use office equipment, including telephone, computer, printer and copier

Ability to sit, stand, and reach

Ability to lift, push or pull 50lbs. up to 1/3 of the time

Ability to utilize step and extension ladders up to 32' in height to perform essential duties as well as the ability to use an aerial lift as needed (65' or more)

Ability to grasp/use hand and power tools

Ability and experience in using hand tools (hammer, screwdriver, wrenches, drill, etc.) to perform basic construction and repairs

Ability to read/understand basic mechanical drawings

Ability to operate a motor vehicle

Ability to work independently and manage time efficiently

Ability to move/lift furniture

Ability to read floor plans

Good communication to ensure professionalism and cooperation with all clients

Project a positive personal and company image to all contacts and co-workers

Display some level of decision-making capability based on standards

Related Work Experience Number of Years

Full-service facility management experience 5+

Education

High school diploma or general education degree (GED)

Associate's degree (A. A.) preferred

Valid driver's license and good driving record

WORKING CONDITIONS

Daily travel to other offices in market area

Potential overnight travel to offices in market areas/out-of-town monthly

Potential multiple-night travel to offices in market areas/out-of-town quarterly

Regularly scheduled On-Call duties and response to emergencies