Dispatcher - Security Operations Center

Regions Hospital has an opportunity for a Security Dispatcher to join our team!

The Dispatcher will effectively prioritize responses to a wide variety of routine, public service and emergency support calls requiring various problem-solving techniques, judgment, and verbal de-escalation. This position will use best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business continuity. The Dispatcher supports all HealthPartners properties and work locations in preparedness, response, and recovery from both routine and emergency incidents and must be a strong multi-tasker with problem solving capabilities; an analytical person that possesses critical thinking skills and is detail oriented.

Job Duties:

• Monitor cameras and alarms
• Responsible for answering routine and emergency calls for service and providing general assistance to colleagues, patients, visitors, and members
• Operate access control technology
• Communicate information surrounding incidents to leadership as appropriate
• Performs other duties as assigned

At Regions Hospital you'll find a warm, diverse group of people who are committed to helping our patients - and each other. We foster an inclusive environment that encourages new ways of thinking, celebrates differences and recognizes hard work. We're also committed to living our values. This means you can expect us to be your partner and treat you with dignity and respect. Join our team and make good happen!

Thank you for considering joining our team at Regions Hospital and being part of something special!

Minimum Qualifications:

Education/Experience:

• 2 or 4-year degree in Law enforcement or currently enrolled in a degree program

OR

• One year of experience working in Security, Law Enforcement, Emergency Services, Military or Healthcare security in a dispatch position

Licensure/ Registration/ Certification:

• BLS certification required within 6 months of hire

Preferred Qualifications:

Education:

• Post high school education in the field of law enforcement

Experience:

• Healthcare security dispatch experience, law enforcement dispatch experience

This position is non-exempt under the Fair Labor Standards Act, and is eligible for benefits, which begin on day one of employment. Our benefits include medical insurance, dental insurance, 401k with match, disability insurance, tuition reimbursement, educational reimbursement toward continuing education, and we are a qualified non-profit employer under the federal Public Service Loan Forgiveness program. Regions is also proud to be a Yellow Ribbon Company.