Customer Service Field Trainer

Toshiba America Business Solutions, Inc.
life insurance, 401(k)
United States, Massachusetts, Westborough
Nov 01, 2024
Description Customer Service Field Trainer Hourly range $18.00-$22.00, depending on experience. Your core focus as Field Trainer will be to provide support and trainer for our customers. As you succeed in this role, you'll build cross-functional expertise and business acumen, opening doors for future career growth at Toshiba. This position will enable you to directly impact our customers, the local businesses, organizations, and institutions that are pillars of our communities by ensuring that their office equipment is functioning properly to drive their organizations forward. Explore the *Learn More* section below to gain more knowledge about Toshiba America Business Solutions. What you'll do Provide Customer training on purchased and/or leased Toshiba equipment. Ensure Customers have full understanding of equipment operation and capabilities to maximize usage and generate interest in additional equipment needs and other print management opportunities. Advise Sales Team if customers have interest in additional products or services. May also Train Toshiba sales/marketing staff on all Toshiba equipment. Respond to customer questions and troubleshoot operator problems with equipment / software operability. Ensure customers questions are resolved which results in a positive customer experience. Follow-up on all customer commitments in a prompt manner. Qualifications High School Diploma or GED plus one year of customer support experience providing training on basic equipment operation to print driver installation. Good computer skills (experience with Microsoft Office - Word, Excel. and Outlook) Detailed oriented with good follow up skill Communicate effectively with customers Demonstrated ability to provide customer support by phone and/or in person Valid Driver's license with ability to travel by automobile a large percentage of time What's in it for you? Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts 401(k) plan Pet Insurance Company provided life insurance Employee discounts Generous paid holiday schedule paid vacation & sick/personal business/volunteer days *Learn More* The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/ Join Our Talent Community Glassdoor Reviews Our Commitment to Sustainability News Archive Solutions & Services Professional Services Print Management Cloud Solutions Our Products eBRIDGE Global Print 2023 Stevie Award Winner Toshiba Office Collection Virtual Demonstration (YouTube) Client Testimonials (YouTube Playlist) Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email accommodationrequest@tabs.toshiba.com. Qualifications Education High School (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)