EL Operations Operator

Iteris is seeking an Express Lane Operator who will help identify, communicate, and document roadway and tolling system events occurring within the Metropolitan Transportation Commission's Express Lane (EL) Network. The Express Lane Operator is also responsible for monitoring and recommending changes to toll rates and/or sign messaging based on current traffic conditions and roadway incidents. This position requires working closely with multiple agency and consultant staff from the Metropolitan Transpiration Commission (MTC), Caltrans District 4 Transportation Management Center, toll system developer, TransCore, and MTC's toll advisor, HNTB.

What you will be doing:

• Respond to, communicate, and document roadway incidents occurring within MTC's Express Lane Roadway Network
• Identify, communicate, and document Toll Collection System (TCS) issues and failures
• Monitor and evaluate MTC's Dynamic Pricing Algorithm, and recommend changes to toll prices based on current traffic conditions
• Coordinate with agency and consultant staff on incident response and issue resolution
• Perform ad-hoc and scheduled operational and system audits
• Prepare daily, weekly, and monthly reports
• Prepare and send the shift report
• Provide after hours and emergency system performance support
• Perform other duties as assigned

What you need to be successful in this role:

• Commitment to outstanding client relations
• Excellent communication and interpersonal skills
• Extensive computing and Microsoft Office experience
• Strong analytical and critical thinking
• Strong organizational skills and ability to multitask
• Strong work ethic
• Interest in Bay Area transportation and regional government
• Flexibility and time management
• Education and Experience:
• Associates degree or higher (preferred)
• Experience working in a team environment
• Previous transportation management experience is a plus, but is not required

Iteris anticipates paying $39.38 for this role. However, actual pay offered may vary depending on job related knowledge, skills, and experience.

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What's in it for you:

• 401(k) with immediate matching and no vesting period
• Generous Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Family-friendly programs
• Education assistance program
• In-house training programs

Iteris is the world's trusted technology ecosystem for smart mobility infrastructure management. Delivered through Iteris' ClearMobility Platform, our AI-powered end-to-end solutions monitor, visualize and optimize mobility infrastructure around the world, and help bridge legacy technology silos to unlock the future of transportation. That's why more than 10,000 public agencies and private-sector enterprises focused on mobility rely on Iteris every day. And we want YOU to join us on this important journey! Visit www.iteris.com for more information, and join the conversation on Twitter, LinkedIn and Facebook.

Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.