Sales and Event Internship Summer 2025 - City Cruises

City Experiences is seeking a Sales and Event Intern for our Sales Business operation in Chicago, IL.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

Our mission is to create amazing experiences. Our brand heritage dates back nearly 100 years, and today, our footprint spans 111 countries and more than 125 U.S. cities. We are proud to serve more than 30 million guests annually across our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may be the opportunity for you.

As a Sales & Event Coordinator Intern, you will:

• Gain first-hand sales knowledge working with clients on the different Hornblower Cruises and Events brand experiences in Chicago.
• Learn the basics of business communication and professional conduct.
• Develop your communication, organization and time-management skills as well as strengthen your self-confidence
• Address all questions and concerns for booked clients
• Finalize client bookings by securing final payments and event logistics
• Work side by side with Account Managers & Event Coordinators
• Work directly with clients on their event details, schedule of events & logistics
• Participate in Meet and Greet sessions with the Executive Team Members and various Corporate Directors
• Create unforgettable memories with every sale you make!

Essential Functions:

Sales/Client Services

• Utilize learned "Sales Skills" to explain products or services and prices, and answer questions from guests on every call
• Answer incoming calls promptly and professionally
• Obtain guest information and accurately enter orders into reservation systems
• Deliver prepared sales talks in order to finalize events
• Other duties as assigned by the manager or supervisor on duty

Shadow Opportunities:

• Marketing
• City Sales Team
• Operations Management
• Quality Assurance
• Accounting
• Revenue Management
• Information Technology
• Food & Beverage

Accountabilities:

The successful Sales & Event Coordinator Intern will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.

Requirements & Qualifications

• Must be earning an Associate's or Bachelor's Degree in Sales, Public Relations, Communications, Hospitality, Tourism Management or any Business related field-candidates earning their Bachelor's should preferably be in their sophomore, junior or senior year
• Must have a minimum of one (1) year guest service experience; call center/reservation experience a plus
  * Must have strong interpersonal skills
  * Must have excellent oral and written communication skills - expression and comprehension
  * Must be reliable, responsible, punctual and dependable
  * Must be available to work 30-40 hours per week, including required weekend availability; schedule is subject to change weekly according to operational needs
  * Must possess a service orientation
  * Required to use computers and computer applications such as Microsoft Office
  * Must be careful about details and thorough in completing tasks
  * Must deal calmly and effectively with high-stress situations
  * Satisfactory background check

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, the company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.