Release Manager

Sumitomo Mitsui Banking Corporation (SMBC)
remote work
United States, New Jersey, Jersey City
Nov 02, 2024
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $153,000.00and $181,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. Role Description Plan, develop and implement tools and processes governing the change and release cycle for application and configuration deployments, accounting for risk and security concerns. Manage projects in the development pipeline to ensure releases are executed on time and within budget. Analyze reports on development lifecycle and control procedure compliance to ensure efficient and effective policies. Work with all Application Service owners to prevent change collision and map out all changes for the next 2 years to allow teams to properly plan their future changes. Role Objectives Organize and coordinate multiple IT subject matter experts, application service owners and business owners into a consolidated delivery schedule (roadmap). This will include implementation day installation plans, communication plans and support plans. Publish and maintain schedule dates for the end-to-endSDLC delivery. Forecast future delivery dates and communicate to the organization. Track and report on non-build implementation events (infrastructure, patching, applications, and DR events). Maintain "Entry and Exit" criteria validation as well installation into various environments via change control. Follow strict change control process management. Maintain daily status and report on the delivery schedule in the appropriate forums as required. Resolve issues, conflicts and delivery priorities within the components of an implementation from a schedule delivery view. Negotiate and seek out solutions to issues that might arise with various parties. Organize weekly meetings and working sessions as required to advance the delivery schedule agenda and improve service delivery quality. Coordinate and assemble a delivery plan from the subject matter experts forboth infrastructure releases and application releases. Support disaster recovery and business continuity testing. Qualifications and Skills Recommended years of experience: 5 ServiceNow experience a plus Project and/or program management skills a plus. Strong organization and planning skills with an attention to details. Attention to technical details with solid understanding of various technologies. Some understanding of the business along with a prioritization ability. Strong communications skills both verbal and written. Full support of administrative functions such as plan entry, issue tracking, artifact tracking and change request status updates. Ability to maintain daily status and report on the delivery schedule in the appropriate forums. Strong problem-solving skills, conflict resolution and managing delivery priorities within components. Strong meeting skills, ability to lead meetings and negotiate solutions with various parties involved with a release. Weekend work: Coordinating and covering infrastructure releases and application releases, disaster recovery and business continuity tests Ability to communicate clear and concise status to senior leadership. Big picture view with an ability to forecast conflicts and potential issues along with what actions are required to avoid any problems (risk reduction) Additional Requirements D&I Commitment Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent. Availability to work weekends when required. SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.