Oracle Cloud Application Managed Services (AMS) Support Lead
 Hispanic Technology Executive Council | |
73000.00 per Annual
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 United States, Georgia, Atlanta | |
 Dec 20, 2024 | |
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We are: The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients transformation journey. Powered by more than 255,000 people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions. Stronger together! The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients. The value for our clients and our people For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world. For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the worlds most complex client challenges. You are: Oracle Cloud Application Managed Services (AMS) Support Lead As the Oracle Cloud Application Managed Services (AMS) Support Lead, you will oversee the daily operations of the support team, ensuring timely resolution of issues and high-quality service delivery that meets or exceeds SLAs. You will manage support incidents, implement process improvements, and develop training programs while mentoring your team to enhance performance and alignment with business objectives. The Work:
This is a hybrid role and will require 2-3 days per week in your local office. Here's what you need:
Bonus points if:
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