Systems Manager - United States (Remote) - Evergreen

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

V2X is looking to add an experienced Systems Manager to our growing team. This is a fantastic career opportunity for a proactive, highly motivated individual. This includes support of physical and virtual systems at multiple locations.

Responsibilities:

• Lead, mentor, and manage a team of desktop support technicians.
• Oversee daily desktop support operations, including desktop hardware and software inventory, issue resolution, and escalation processes.
• Monitor and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Lead IT projects related to desktop support, including hardware and software, migrations, and deployments.
• Manage installations, upgrades, and configurations of hardware and software.
• Assess system performance identify areas for improvement and implement solutions.
• Ensure data is handled, transferred, or processed according to legal and company guidelines.
• Prepare and present regular reports on team performance, incident trends, and service metrics.
• Control costs and budgets regarding IT systems. Ensure timely procurement, deployment, and replacement of equipment
• Maintain accurate documentation for all support processes, configurations, and procedures.

Qualifications:

• Bachelor's degree in IT or a related field AND 4+ years of IT experience in Information Desktops, Printers, Technology Systems
• Experience leading a Desktop support team is required.
• Ability to implement patching, updates, and rollouts required.
• Strong leadership and team management skills with the ability to motivate and guide a diverse team.
• Strong analytical, problem-solving, and organizational skills
• Excellent customer service and communication skills, with a focus on delivering exceptional support experiences
• Ability to effectively manage time
• Energetic, able to switch gears quickly from task to task
• Desire to learn; independently and on the job
• US Citizenship is required.

What We Bring

• At V2X we strive to be market-competitive in our total reward offerings.
• The successful candidate's starting pay will be based on, but not limited to, their job-related skills, experience, qualifications, work location, and market conditions.
• The following salary range is intended to display the value of the company's base pay compensation and may be modified at the discretion of the company.
  
  
  
  • USD $ 100,000 - $175,000
  
  
  
  
• Provided salary range minimum and maximum values correspond to variances between regional/geographic locations across the United States.
• Please speak with a recruiter for additional information.
• Employee benefits include the following:
  
  
  
  • Healthcare coverage
  • Retirement plan
  • Life insurance, AD&D, and disability benefits
  • Wellness programs
  • Paid time off, including holidays
  • Learning and Development resources
  • Employee assistance resources
  
  
  
  
• Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.