Room Service Captain

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Supervises and coordinates Room Service activities and orders in accordance with Loews Hotels standards. Delivers sets up and serves Room Service orders, amenity presentations, provides service for functions in Hospitality Suites.

Essential Functions and Responsibilities

• Performs departmental opening and closing duties
• Monitors and supervises department staff
• Schedules Room Service staff according to established guidelines and forecasted needs
• Obtains Hospitality function sheets, coordinates activities as needed to ensure timely performance of all necessary duties. Oversee all aspects of Hospitality Suite set up, service and breakdown
• Oversees VIP amenity preparation and delivery, monitors in-house VIPs to ensure satisfaction
• Supervises completion of required set up / preparation, at beginning of shift
• Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor
• Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
• Coordinates preparation of coffee as required throughout shift
• Ensures trays and carts are reset as required throughout shift
• Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
• Oversees/performs delivery of Room Service Orders to guestroom in a timely manner
• Monitors/sets up and serves order in guest room, according to guest preference, in a polite professional manner
• Ensures that proper charge authorization or payment for orders delivered is obtained
• Monitors completion of departmental paperwork to ensure accuracy
• Coordinates pick up of soiled Room Service trays and carts from guestrooms and corridors
• Ensures cleanliness of Room Service area and equipment
• Assigns and verifies completion of closing duties at end of shift
• Performs administrative functions for department in accordance with hotel standards
• Maintains special service/amenity requests files and coordinates delivery of items requested
• Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities
• Coaches , counsels, retrains employees as needed to ensure superior levels of service
• Know how to open and close Honor bar area and post charges to guest accounts
• Submits daily requisitions for storeroom & beverage for department
• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
• Is polite, friendly, and helpful to all guests, management and fellow employees
• Attends all appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Thorough knowledge of quality Room Service techniques and standards
• Effective organization, communication and management skills
• Ability to lift and carry food service trays weighting 35+ pounds
• Ability to work flexible schedule to include weekends and holidays

Education:

• High School diploma or equivalent

Experience:

• One plus years experience as Room Service Supervisor/Captain in high volume, quality hotel operation