Access Manager - IMSL Medical Access

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• BS plus 5 years of experience in patient scheduling, registration and billing in a healthcare work environment OR HS plus 9 years of experience in patient scheduling, registration and billing in a healthcare work environment

Additional Information:

Responsibilities:

• Manages the day-to-day operations of their assigned scheduling, registration, and/or authorization unit.

• Staffs' personnel to meet the departmental needs.

• Prioritizes workload daily and adjusts staffing model as needed to ensure adequate coverage.

• Monitors staff performance through various methodologies including monthly quality/productivity audits.

• Establishes performance standards with department practice manager. Identifies relevant trends by reviewing available reports and initiates process

• improvement activity when warranted.

• Accepts ownership for initiating new or enhanced process improvement

• projects once sanctioned by the department practice manager.

• Ensures all departmental, IRC, ICE, and campus policies are followed within the unit.

• Responsible for staff hiring, new employee on-boarding, employee

• evaluations, annual training, facilitates staff development, provides employee coaching and progressive discipline when necessary.

• Promotes teamwork and role models the core concepts of PFCC.

• Personally, reviews all unit patient complaints and actively seeks resolution and/or service recovery.

• Monitors patient satisfaction benchmark tools and in conjunction with the department director, develops action plans accordingly.

• Demonstrates knowledge of individual responsibility and ensures staff preparedness following established Joint Commission standards and facility safety and emergency preparedness standards.

• Employee develops annual personal goals with director and seeks out continuing education with regards to regulatory changes and industry standards. Maintains professional and technical knowledge.

• Ensure that adequate staffing coverage is maintained to

• support.

• Position will serve on appropriate registration taskforces or workgroups. Remain up to date on specific issues/solutions for registration at a local, state, and federal levels.

• Position will review patient complaints and actively seek service recovery.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.