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LensCrafters - Licensed Assistant Manager

EssilorLuxottica
United States, Florida, Boca Raton
Nov 02, 2024

ASM LC0407

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES



  • Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):

    • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives


  • Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
  • Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
  • Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
  • Partners with store manager to lead a team through strong knowledge & skills.
  • Provides training & guidance to team members.
  • Delivers clear & constructive feedback in a timely manner.
  • Informs store manager of any situation that may require any development or disciplinary action of others.
  • Supports recruiting, helps select high caliber team & creates talent pipeline.
  • Follows guidelines to optimally staff store.
  • Shows great pride in the store appearance & executes visual directives.
  • Strives to maintain positive working relationship with doctors.
  • Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals.
  • Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
  • Performs & understands administrative duties.
  • Maintains a safe working environment for all.
  • Works a flexible schedule, including nights & weekends.
  • Under current & valid state Opticianry license perform the following:

    • Provides expertise & product knowledge on lens choices based on the patient's vision needs & doctor prescription.
    • Adjusts &/or repairs eyewear.
    • Presents and dispenses eyewear & creates a lasting impression.
    • Performs accurate digital measurements.





BASIC QUALIFICATIONS



  • High School graduate or equivalent
  • Current & valid state Opticianry license
  • 1+ year(s) management/supervisory experience with direct reports
  • Knowledge of retail operations, processes & policies
  • Strong basic math skills
  • Familiarity with cash register, computers & calculators
  • Must have a strong command of the English language for all written correspondence & oral communication
  • Strong communicator & listener
  • Demonstrated high-level of selling skills
  • Proven ability to problem solve



PREFERRED QUALIFICATIONS



  • College degree or equivalent
  • Previous experience in leadership position within retail & customer service industry
  • Knowledge of basic optics
  • Knowledge of current store merchandise
  • State licensure (if applicable) &/or ABO Certification in non-licensed states
  • Brand Final Inspector Certification
  • Brand Quality, Fitting & Adjusting Program

Yessica Zuniga


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