Sr Technical Program Manager

This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.

JOB SCOPE

Responsible for managing all aspects of the most complex and unique, enterprise-wide, multi discipline technical program(s) consisting of multiple projects. Ensures successful integration of several projects and adjusts project scope, timing and budgets based on the needs of the business. Technical projects may include network, server or software implementation and upgrades or other projects similar in nature. This job requires extensive technical and project management experience with a focus on process improvement and lifecycle management and is recognized as a subject matter expert and advisor within the organization.

DUTIES AND RESPONSBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Uses specific knowledge for all aspects of complex and unique technical areas to develop program and process strategy, supporting business case and various high-level project plans.
• Contributes to the development of function strategy by ensuring successful integration of multi discipline technical projects and processes.
• Leads team and/or projects with broad visibility to achieve milestones and objectives.
• Serves as a subject matter expert and mentor to technical project managers and project leaders to educate and assist them with implementing project management processes and making improvement/changes.
• Recommends solutions/best practices to achieve goals in creative and effective ways.
• Interprets internal or external business issues to improve technical processes and to alleviate process inaccuracy and duplication.
• Partners with leadership, business and technical teams on overall direction for the technology development components of projects, program strategy, direction and changes.
• Accountable for the development and execution of project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards and customer expectations.
• Accountable for plans and teamwork assignments, directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate.
• Provides recommendations to leadership and other stakeholders on program strategy and direction.
• Responsible for delivering all projects contained in the project portfolio on time, within budget and meeting the strategic and business requirements.
• Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.
• Responsible for managing all aspects of the design, development and implementation of the technical program.
• Responsible for supporting tools associated with position: Jira (development background), 365 forms, sharepoint, and power apps (development/set up background)
• Performs other duties as assigned.

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in computer science, information systems or related field, or equivalent experience

• Minimum ten (10) years of Technical Project Management experience

• Minimum ten (10) years of IT or Engineering work experience

REQUIRED JOB QUALIFICATIONS

• Ability to read, write, speak and understand English
• Expert level knowledge in full life-cycle product development (i.e. product engineering, deployment and integration)
• Demonstrated ability to provide leadership
• Demonstrated aptitude and understanding of the technical aspects and capabilities of the organization
• Ability to work independently with no supervision and guidance
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to prioritize and organize effectively
• Ability to define key performance indicators/metrics
• Ability to effectively analyze and interpret data
• Ability to show judgement and initiative to accomplish job duties
• Ability to document, prepare, and deliver data-driven presentations
• Ability to communicate with all levels of management and company personnel
• Ability to influence internal and external key stakeholders and build consensus
• Ability to make decisions and solve unique and complex problems that have a broad impact on the business
• Ability to develop strong working relationships with peers and project members
• Expert ability to oversee and manage large, complex, diverse and strategic multi discipline projects that impact the organization as a whole
• Expert ability in implementing technical program and project plans and monitor progress, resource usage and quality
• Expert level understanding and ability to manage complex technical program and project budgets
• Expert level knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified