Automotive Technical Services Representative

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

• Familiarize self with all products and procedures recommended in the Productivity Processes, including product application and preparation.
• Assist customer in proper selection and application of product to develop expert relationship.
• Support sales reps branch operations and distributors with technical and marketing assistance as needed.
• Develop knowledge/skills regarding sales techniques and methods.
• Assist in color verification and field color formulations.
• Assist Branch operations and distributors in internal training at all levels.
• Develop training aids and implement as needed to effectively communicate information.
• Assist customer in set-up and implementation of mixing systems.
• Allow self to be readily accessible to customer for advice/assistance.
• Build/manage relationships with sales reps/branches.
• Identify potential problems and establish solutions with sales support network.
• Give timely attention to customer comments and complaints and advise Area Sales manager, Branch Manager, and/or distributors of such.
• Possess knowledge of Sherwin-Williams' competitive advantages.
• Act as key technical knowledge source by staying up to date on industry and product change.
• Control expenses, remaining within budget, and maintain required records/documentation and submit required reports, documentation, and summaries as required by management.
• Efficiently budget technical support calls to ensure the best use of time and company resources.
• Maintain accurate records of all demonstrations.
• Make delivery of product as needed ensuring customer's quality and service expectations are met.
• Conduct self in professional manner to ensure customers' quality and service expectations are met.
• Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record.
• Adhere to company safety standards at all times
• Suggests new products that are introduced if applicable.
• Implements or create procedures that will help the customer in avoiding issues or allow them to improve their process.
• Enter all calls in CRM with detailed and accurate comments.
• Troubleshoot product quality issues that may occur and implement solutions.
• Additional duties as assigned.

FORMAL EDUCATION:

Required:

• High School Diploma or equivalent

Preferred:

• Bachelor's Degree in a business-related field

KNOWLEDGE & EXPERIENCE:

Required:

• Valid driver's license
• At least 3-5 years working with vehicle refinish processes and products

Preferred:

• Prior sales experience
• Automotive aftermarket experience

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Demonstrated ability to work with word documents and spreadsheets
• Demonstrated high level of both verbal and written communication skills
• Demonstrated ability to perform basic math calculations and financial ratios relative to a P&L
• Demonstrated ability to make independent decisions
• Employee may be required to retrieve material from shelves and floor stacks and lift and carry up to 100 lbs. on
• occasion.
• Employee will spend approximately 45% of the day sitting (due to driving). Employee must be able to drive a car or van,
• since a major portion of this position is traveling from site to site.
• Must be able to tint paint, therefore, must be able to distinguish one or more chromatic colors.
• Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
• Employee must be able to operate a hand truck and/or material handling equipment.
• Employee must be able to operate a computer and communicate via the telephone.

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

• 75%