TMO - Manager of Change Management

Position Summary

This position is responsible for implementing organizational change management (OCM) strategies that drive the success of our Transformation Management Office (TMO) and transformative projects and initiatives.

The Transformation Management Office is dedicated to identifying, defining, and accelerating the execution of projects and initiatives that transform our organization, creating value for our employees, clients, owners, and other stakeholders. This position is a change expert to help collaborate with project teams and stakeholders to ensure effective change management for these transformative efforts.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Support the development of a clear case for change for TMO projects.
• Develop comprehensive organizational change management strategies and plans.
• Identify key stakeholders, conduct change impact analyses, and assess change readiness.
• Develop a deep understanding of Franklin Energy stakeholders and how to best craft change strategies to drive employee adoption.
• Scope the degree of change management support needed for TMO projects, recommending when vendor resources may be needed to ensure success.
• Collaborate with external vendors and internal partners to ensure effective change management delivery that meets the needs of Franklin Energy employees.
• Manage execution of change management activities.
• Create communications, training, and key documentation, providing hand-to-keyboard change support for projects as needed.
• Collaborate with project teams to ensure change management activities are effectively tracked and managed within TMO standards
• Help Franklin Energy teams align roles, processes, and culture to ensure projects achieve their stated objectives.

• Define key change metrics and use both quantitative and qualitative data to assess effectiveness of change strategies and adjust tactics as needed.

• Design, develop, and manage the delivery of change communications for the TMO and TMO projects.
• Ensure that transparency is maintained, and transformational changes are effectively communicated, smoothly implemented, and well-received by all stakeholders.
• Analyze learning needs, develop training approaches and curricula, and lead the development and delivery of training courses as needed.
• Helps remove roadblocks encountered during change, making thoughtful recommendations to Franklin Energy leaders on how to drive adoption and engagement from their teams.
• Understand levels of employee satisfaction, change resistance, and fatigue to ensure projects are set-up for success when rolling out change within Franklin Energy.
• Serve as the change expert for the organization, providing expert guidance on change management methodologies and best practices.
• Collaborate with senior leadership to enhance their understanding of change processes and equip them with the tools and knowledge needed to sponsor change effectively.

• Coach stakeholders throughout Franklin Energy on how to be effective agents for change.

Position Requirements

Education and Experience

• Bachelor's degree in Business or related fields.

• 7-10+ years of experience providing change management solutions in support of a variety of cross-functional transformational initiatives.

• Experience in gathering and analyzing stakeholder insights to inform change strategies.

• Experience supporting a wide variety of project types including process improvement efforts, technology implementations, and the establishment of new teams and roles.

• Experience working with executive level sponsors and stakeholders.

• Experience in developing and tracking key performance indicators (KPIs) to measure the success of transformation efforts.

• Experience working in a TMO, or similar entity such as a Program Management Office (PMO)

• Experience in Energy Efficiency, Energy Management, Sustainability, Program Management, or Demand Side Management Programs

Required Skills, Knowledge and Abilities

• Excellent stakeholder engagement skills, with the ability to build and maintain relationships with key stakeholders at all levels.

• Excellent interpersonal, written, and oral communications skills.
• Solid analytical and problem-solving skills, with the ability to utilize data to drive decision-making.
• Strong risk management skills, with the ability to identify and mitigate risks associated with transformation projects before they turn into issues.
• Strong vendor management skills, with experience in managing relationships with external vendors and consultants.

• Commitment to high-quality delivery, ensuring all change efforts meet or exceed established standards.
• Proven ability executing change management projects or workstreams including development of communications, training, and a variety of change strategies.

Travel Requirements

• Willingness to travel up to 35%