Childline Caseworker

Are you looking for a rewarding career where you have a positive impact on the lives of children? The Department of Human Services is seeking team members to be part of a diverse network that supports and strengthens families to provide safe, nurturing, and healthy environments for children. Apply today to join the Office of Children, Youth and Families (OCYF) in our vision of all children growing up in a loving and permanent family and community!

The primary function of this position is taking child abuse and neglect reports by phone. Caseworkers field calls back-to-back for the entire shift due to the high volume of incoming calls. You must be able to type proficiently while conducting an interview. This will require you to type quickly and accurately as you actively listen, ask clarifying questions, and classify the information provided.

Please know that you will be handling child abuse calls, which means you will be hearing and discussing disturbing child abuse details which could include physical abuse, sexual abuse, and the death of a child.

This position is located in the Office of Children, Youth and Families, Bureau of Policy, Programs and Operations, Division of Operations. The primary responsibilities of this position include receiving and processing reports of suspected child abuse and neglect from mandated and non-mandated reporters, providing them to the appropriate investigating agency and processing investigation outcomes. Investigating agencies include county children and youth agencies (CYA), regional offices of children, youth and families(OCYF), law enforcement, and licensing agencies.

Interested in learning more? Additional details regarding the duties of this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Hotline coverage is ensured through shift work on a 24/7 basis. Shifts are determined based on seniority and are subject to change based on operational needs. The current available shifts being offered are as follows, each with a 30-minute lunch, and can have varying break days that may be any two consecutive days within the seven-day period:
  • 12:00 AM to 8:00 AM
  • 3:00 PM to 11:00 PM
  • 5:00 PM to 1:00 AM
  • 12:00 PM to 8:00 PM

QUALIFICATIONS

Minimum Experience and Training Requirements:

• A bachelor's degree; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirement:

• This position falls under the provisions of the Child Protective Services Law.
  1. Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.