Taxpayer Assistance Technician

Are you familiar with tax laws, rules, and regulations? The Department of Revenue of seeking a Taxpayer Assistance Technician to join us in the Bureau of Enforcement and Taxpayer Assistance Pittsburgh Office. This position gives you the opportunity to provide assistance to taxpayers or their representatives for all taxes as well as provide clerical support to the district office as needed. Bring your dedication and skills to our department and unleash your potential!

NOTE: THIS IS A REPOSTING OF (N-2024-11256) WHICH WAS PREVIOUSLY OPEN FROM NOVEMBER 04, 2024 TO NOVEMBER 13, 2024. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY.

As a Taxpayer Assistance Technician, you will be responsible for researching and reviewing taxpayer accounts and records in the department's systems by utilizing computer programs such as PATH, BRIDGES, and web enabled taxpayer inquiry system to provide appropriate information when answering taxpayer's inquiries. You will have the opportunity to assist and advise the taxpayer and/or their representatives on the proper manner of completing tax returns, reports, and other forms as they pertain to taxes and programs. Work includes verifying tax liability, penalty, and interest; explaining how these amounts were determined; as well as explaining applicable tax laws, rules, regulations, and policies involved. Additional responsibilities include:

• Requesting and gathering necessary documentation from taxpayers or representatives
• Preparing proper departmental forms
• Training tax season personnel
• Delivering presentations
  

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. However, there is not an established telework schedule and this opportunity to dependent upon staffing and the time of year. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $44,890 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience in reviewing tax documents and making taxpayer liability decision and applying tax laws, rules, regulations, policies and procedures; or
• Three years of experience in the collection of taxes; or
• Any combination of experience and training which provides the applicant with the required knowledge, skills and abilities.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.