Senior IFM Platform Program Analyst

Cushman & Wakefield
dental insurance
United States, Illinois, Chicago
Nov 04, 2024
Job Title Senior IFM Platform Program Analyst Job Description Summary Senior IFM Platform Analyst Job Description 1.0 . Role title Senior IFM Platform Analyst Division /Region: USA, Line of business: Global Technology Solutions Location: Flexible, able to attend regional offices 1.1. Reporting Relationships This role will report into the Sr. Director of BIOS Product, IFM Solution Platform Lead 1.2. Scope of Role The position of Senior IFM Platform Analyst will work across our client technology platforms to lead optimization, implement strategic changes and align to future business and client needs. Working within the Client Account Solutions team, this role will focus on FAMIS 360 and where appropriate Saleslogix, Service Channel or other applications The Senior IFM Platform Analyst is responsible for defining partnering colleagues to bridge the gap between the IT capabilities and the business objectives aligned to the global IFM function. This will cover the current and future application stack the overarching requirements of key client delivery and optimization programes. This role location can be flexible, with regular visits to regional offices and some travel. 1.3. Key Relationships External relationships: this role will liaise with specialist IFM vendors and delivery partners. Internal relationships: this role will report into the Client Account Solutions team and work with many of the technology business team and engagement with many business stakeholders and Subject Matter Experts. 1.4. Job Purpose The purpose of the Senior Platform Analyst role is to ensure: Requirements are clearly documented and agreed in line with platform strategy Alignment to key vendors and partners to ensure specifications are known and signed off for delivery Process mapping and requirements gathering is completed to the required standards Data mapping is completed to facilitate client and integration deployments 1.5. Accountabilities Work closely with the business stakeholders and SMEs to gather, analyze and document requirements. Developing and maintaining key stakeholder relationships both internally and externally. Facilitate workshops with key stakeholders to identify and document current and future business processes. Ensure requirements are understood, agreed to and signed off at the appropriate stages in a project. Define, analyze and document current and future state business processes using standards such as BPMN Documenting functional and non-functional requirements Gather, analyze and document functional specifications, comprising of use cases, user interface designs and data attributes, where required. Raising, managing and tracking any risks and issues. Support architecture, development and testing teams in requirements clarification throughout the project lifecycle and the Project Manager in project tasks and deliverables that relate to business analysis. Perform requirements traceability of business analysis artifacts, ensuring that this is maintained throughout the project lifecycle. Provide support and participate in testing activities including Acceptance Testing or Business Verification Testing if required. Undertaking other analytical and documentation responsibilities as required to support project activities 1.6. Background and Experience Demonstrated experience in stakeholder management, requirements gathering and analysis, business process development. Ability to facilitate the negotiation of requirements and needs amongst multiple stakeholders. Eliciting, comprehending, mapping, documenting, analyzing, testing and validating user and business requirements & specifications. Consultative and open minded, with highly effective communication, interpersonal skills and attention to detail. Excellent analytical, problem solving and critical thinking skills. Excellent workshop facilitation skills. Excellent presentation & communication skills, both written and verbal. Demonstrated ability to work autonomously and work as part of a specialized professional team Experience working in real estate and/or with property-specific applications (preferred) 1.7. Qualifications & Technical Skills Bachelor's degree in Computer Science & Engineering, Information Service, or equivalent experience Minimum 10 + years of professional experience in Information System & Technology, Solid BPMN experience. Proficiency in Smartsheets, Office 365, MS Word, Excel and Visio, and other analytical tools including Power BI, IBM Cognos. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $106,250.00 - $125,000.00 Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.