Senior Director of Network Analytics & Intelligence

Classification: Exempt / Non-Bargaining

Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Consolidated, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.

Senior Director of Network Analytics will lead a team responsible for driving data-driven decision-making and intelligence within Consolidated Communications Network organization. This individual will ensure the performance, reliability, and efficiency of the network by harnessing data analytics, machine learning, and artificial intelligence (AI) solutions. The position plays a key role in network resilience, inventory and utilization, optimization, predictive maintenance, fault detection and enhancing performance through intelligent data gathering, automation, insights, and process improvement.

• Develop and lead CCI Network Intelligence strategy by utilizing advanced data analytics, AI/ML models, and automation techniques to optimize network performance
• Collect, assess, prioritize, and route network data, metrics, reporting enabling KPI monitoring and dashboarding of network performance
• Collaborate with functional leaders to define well-formed business questions, driving improvement processes with a focus on customer experience
• Coordinate projects with peer functional groups in Architecture, Planning, Engineering, and Network Operations Centers
• Manage a team of data analysts to ingest, document, route, and execute the KPI needs of the Chief Network Officer
• Mentor analysts regarding:
  • Data Manipulation: Assemble data sets from various data sources by leveraging CCI toolsets
  • Strategic Analytics: Leverage analytic best practices to understand the relationship between customer, network, equipment, and product related attributes. Develop analytics to improve customer experience, identify network impairments, equipment issues, and anomalies.
  • Impact Analysis: Develop segmentation, classification, and analyses to measure the impact on KPIs
• Interface cross-functionally with various teams, including Business Intelligence, Operations Analytics, Consumer, Commercial / Carrier, and product Analytics

• Education:
  • Bachelor's degree in Telecommunications, Network Engineering, Data Science, Computer Science, or a related field.
• Experience:
  • 10+ years of experience in telecommunications, network engineering, network operations, or data analytics, with at least 5 years in leadership roles
  • Proven experience in the telecommunications industry, with a strong understanding of network architecture, data models, and operations process
  • Expertise in data analytics, machine learning, and artificial intelligence techniques applied to network optimization and automation.
  • Hands-on experience with network monitoring tools, data platforms (e.g., Splunk, (Data360, Matillion, Snowflake, Tableau)
• Skills:
  • Strong leadership skills with the ability to inspire and manage a multidisciplinary team
  • Excellent analytical skills and a data-driven mindset, with the ability to turn data into actionable insights
  • Expertise in cloud technologies and edge computing solutions.
  • Strong communication skills with the ability to present complex technical information clearly to both technical and non-technical audiences.

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $111,910 - $169,464

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.