Hotel Operations Shift Manager - MGM National Harbor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Hotel Operations Shift Manager, you will provide support to the Sr. Hotel Operations Manager with direction and leadership for the Front Desk team as well as assist in overseeing the Front Services team. You will own the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their time with us.

THE DAY-TO-DAY:

• Strategic Implementation:Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by the Hotel Strategy Center of Excellence (CoE) for hotel operations.
• Policy and Procedure Implementation:Assists in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations for all front desk operations teams.
• Employee Engagement:Ensures employee engagement of the front desk operations team through coaching, training, rewards, and development.
• Guest Experience Enhancement:Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards.
• Staff Management:Participates in interviews, candidate selections, training, supervision, counseling, and coaching of front desk operations staff for the efficient operation of the department.

THE IDEAL CANDIDATE:

• Communication: Able to express ideas clearly and succinctly.
• Detail-Oriented: Paying close attention to details ensures precise inventory tracking and minimizes errors.
• Team-Oriented and Driven: A successful supervisor motivates the team, fosters collaboration, and drives productivity.
• Education: Possesses abachelor's degree in hospitality or at least 4 years of experience in the field.
• Experience: Hasat least 2+ years of leadership experience in a hospitality environment

THE SCHEDULE: 11PM to 7AM (Thursday/Friday OFF)

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532

Pay Range:

The typical pay range for this role is:

Minimum - Maximum

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!