Position: Director of Service - ASG
Location: MidWest
Air Technologies is a total industrial solutions provider. We are North America's largest independent compressor distributor and service center, and while bigger does not always mean better, we have never lost sight of our customers. We use our success to reinvest in the things that matter most to our customers and our talented associates who serve them.
Nearly 60 years ago, we set out on our mission: To have our customers' choices enable us to become the dominant compressed air systems and services supplier in every market in which we choose to do business. We do this by helping each customer achieve their mission through our committed, focused and capable associates, working with like-minded suppliers and guiding our decision by shared core values.
Air Technologies is now part of OTC Industrial Technologies, particularly the Air Supply group. To learn more about OTC, CLICK HERE.
OTC Industrial Technologies is looking for a Director of Service
to join our team.!
As a Director of Service,
you will be responsible for...
What You'll Do:
- Lead development of the segment technical service vision and strategy; develop key programs to improve people, process and technologies to improve the customer experience.
- Plan, train, lead, and monitor the performance of service managers, technicians to promote customer satisfaction and revenue growth
- Prioritize the key programs and roadmaps for the portfolio of services in collaboration with Sales, Operations and Corporate Leadership. Work closely with internal and external resources and vendors to build drive programs.
- Set key KPIs and track success
- Create a service career path and lead efforts to invest in our service team members. Determine training needs and lead efforts to expand curricula.
- Develop tools and approaches that can be leveraged cross business. Lead efforts to build these tools
- Actively recruit and develop others, improving their skills and ability to get things done. Mentor and coach on product management/solutions development best practices.
What You'll Need:
- Bachelor's degree in engineering or related field is required, or 10+ years of experience in service and service leadership product/service or program management, product marketing or business development
- Engineering and mechanical aptitude
- Demonstrated ability to manage multiple complex projects and competing priorities
- Proven track record of delivering results in cross-functional initiatives
- Leadership of direct and indirect teams. Leadership of large teams and multiple levels a plus
- Proven ability to identify, analyze, and solve ambiguous problems independently
- Strategic skill set that's able to define a winning business strategy and product roadmap and gain buy-in from stakeholders at all levels
- Strong proficiency with Excel, Smartsheet and Teams
- Travel required: ~50%
Perks of Working with OTC Industrial Technologies:
Health and Wellness
- Medical, dental, and vision care coverage
- Short-and long-term disability coverage, and life insurance
- Wellness Discount
- Safety shoes & glasses reimbursement stipend
Financial Benefits
- 401(k) savings plan with an employer match of 50% on the dollar up to 6%
- Robust referral bonuses
- Relocation assistance
Work-Life Balance
Who we are:
At OTC Industrial Technologies, our people drive our success. With over 60 years of prioritizing talent investment and internal growth, we offer diverse career opportunities. We deliver top-quality products, technical expertise, and services at competitive costs by leveraging our team's experience and partnerships with leading vendors. Join us if you're motivated to be part of an exciting transformational journey.
To learn more about OTC, CLICK HERE.
OTC Industrial Technologies is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.
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life insurance, tuition assistance, 401(k), relocation assistance
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