HEI Hotels and Resorts Internship - Front Office

The HEI Internship Program is a 10 - 12 week fast track development opportunity for college students to expand their knowledge in the hospitality industry. The Intern will spend their program immersing themselves into the Front Office discipline by shadowing critical leaders, attending operational meetings and working alongside the front office associates and leadership team that ensure the day-to-day success of the department. The objective of this program is to provide you with a foundation that will prepare you for a long-term career within the hospitality industry.

Shadow identified leaders within the Front Office department at the hotel.
• Shadow each shift and each position within the Front Office at the hotel.
• Consistently attend department meetings within the Front Office as well as any leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by the Front Office.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance with Room Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

• Recent or current graduate of a hospitality program preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.