Medical Practice Assistant DOM MS Crohns AE

General Summary:

The Medical /Practice Assistant (MA/PA) is an integral
member of the healthcare team and is accountable for patient care as assigned
by a licensed independent provider (LIP: MD, NP, PA), a Licensed Practical Nurse (LPN) or a Registered Nurse (RN)
. The MA/PA participates in the direct
and indirect care of patients, health maintenance, patient instruction,
collaborative planning and rehabilitation as within scope of practice and
consistent with his/her education and training. The Medical/Practice Assistant
may be present in secure medication storage areas and are allowed incidental
access to medications. Developing relationships with patients, families and
colleagues, the MA functions as an interdisciplinary team member who provides
quality patient care and contributes toward the attainment of important goals
for the patient, the practice and the organization. Additionally, as part of the regular job
duties, the MA/PA will provide administrative support to the practice
responsible for multiple functions to ensure a smooth and seamless patient
experience

Clinical Duties and Responsibilities:

Demonstrates true engagement and
enthusiasm to contribute toward the care delivery needs for patients and
families.

Promotes an inclusive
environment supportive of patient and family centered care for a diverse
community.

Accepts assignments for patient
care within the scope of his/her preparation and within current standards of
practice. In conjunction with a Licensed
Independent Provider (LIP) , LPN or RN, participates in the gathering of data
that contributes to the assessment, planning, and evaluation of care delivered.

Collaborates as a member of the
health care team, contributing toward a supportive and therapeutic environment
that promotes the attainment of patient goals that are specific, measurable,
action-oriented, realistic and timely.

Accurately obtains vital signs,
elicits information about the patient's basic health status, administers
relevant care within scope of practice and as directed by the LIP/LPN/RN, and
documents as appropriate in the electronic health record.

Performs routine tests that may
include but are not limited to: electrocardiograms, vision and hearing
screening, and the collection of specimens for laboratory testing and point of
care.

*Participates in team-based care and patient education
initiatives to support the health and wellness of patients in conjunction with
the LIP/LPN/RN. Reinforces patient
instruction as directed by LIP/LPN/RN.

*Participates in organizational and unit-based quality
improvement initiatives and compliance readiness.

*Participates in telephone screening of patients; may
provide instruction to patient when directed by the LIP/LPN/RN.

*Participates in prescription management tasks including
pending of new prescriptions and renewals requiring LIP approval, prior
authorizations and medication reconciliation.

*Following approved clinical practice guidelines (CPG's) and
workflows, sends appropriate orders for radiology, laboratory testing and other
care needs requiring LIP authorization.

*Performs a variety of tasks, including those that may be
facilitated by administrative staff, which have an effect on the overall
operations of the unit. These include flow, stocking of rooms, scheduling tasks
and all other duties as assigned. Should we take this out of this version since
it is redundant? It's meant to be part of the regular MA job because they could
be asked to occasionally do some of this work.

Administrative Duties and Responsibilities:

*Answer and transfer telephone calls.

*Schedule and register patients for appointments/procedures,
confirm appointments/procedures, prepare for patient visit by providing patient
with all necessary information and completing all necessary tasks.

*Receive patient at arrival, verify and obtain all necessary
information, and ensure forms are completed.

*Ensure all billing/fiscal information is completed and
submitted after visit, including collection and daily reconciliation of any
co-payments.

*Assist with special projects as directed.

*Assist with training and orienting staff as needed

*Follow HIPAA guidelines for the management of patient
privacy and confidentiality.

*Appropriately utilizes organizational resources including
management of time, supplies, equipment and other assets.

*Other duties as assigned.

Education required: High School Diploma or GED

Associate's or Bachelor's degree preferred.

Graduate of an accredited Medical Assistant Certificate Program preferred.

Experience in healthcare setting preferred.

Technical Skills/Competencies Required:

Clinical Skills:

Beginning to intermediate knowledge and use of medical terminology.

Ability to accurately perform vital signs and obtain pertinent health information including but not limited to; temperature, pulse, respirations, blood pressure, height, and weight.

Ability to participate in the medication reconciliation processes and related prescription management tasks, including prior authorizations.

Knowledge and ability to perform specific procedures and tests as appropriate to the clinical setting.

*Phone skills: Ability to telephonically support the practice by answering and screening calls, offering information within scope of practice to facilitate communication.

*Organization Skills: Ability to manage work processes in a neat and systematic way. Ability to manage multiple tasks effectively, appropriately prioritize clinical work, follow established policies, procedures and clinical practice guidelines, workflows,

Hospital Wide Responsibility:

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners: follow safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners; as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.