Room Service Host

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation's top 10 pediatric hospitals by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

The Room Service Host will be responsible for delivering patient & family meals in a courteous and timely manner and participate in lining, passing, and picking up patient trays. The Room Service Host will also be responsible for handling cash pertaining to guest and visitor trays.

Department Name: Room Service
Job Status: 40 hours per week, eligible for benefits
Shift: Days/Evenings. 4- to 8-hour shifts.

• EDUCATION - High School diploma or equivalent
• EXPERIENCE - None required
• EQUIVALENCY - Three years of relevant work experience in lieu of High school diploma or equivalent

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS

• Distribute patient trays in a friendly & courteous manner. Follow proper isolation procedures including, but not limited to verifying two patient identifiers
• Assists in distributing room service menus on patient trays and to ISS stations.
• Talk with patients & families to ensure necessary room service ordering support.
• Help coworkers as needed to maintain quality & efficiency of department
• Assist Expeditor and Cooks to stock refrigerators, bases and lids for patient trays, and paper goods as needed
• Line patient trays and assemble flatware while keeping host area clean in compliance with Joint Commission/Tri-County.
• Completes daily, weekly, and monthly cleaning tasks.
• Utilizes the Tray Monitor System ensuring all meal delivery times are logged and that patient meals are delivered in a timely manner.
• Communicate with Diet Office and/or management when additional service recovery is needed or a safety concern occurs.
• Communicate with RN's when needing assistance delivering to Red or Pink isolation rooms.
• Pick up soiled patient trays, adhering to the daily pick up schedule, to be returned to the dish room for sanitation.

SCOPE AND LEVEL

• Guidelines: Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.
• Complexity: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.
• Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Brings non routine issues to supervisor. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor.
• Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.
• Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

Ability to Perform Essential Functions of the Job

• Audio-Visual: Color Discrimination: Good
• Audio-Visual: Depth Perception: Good
• Audio-Visual: Far Vision: Good
• Audio-Visual: Hearing: Good
• Audio-Visual: Near Vision: Good
• General Activity: Drive: 2-4 hrs. per day
• General Activity: Sit: 1-2 hrs. per day
• General Activity: Stand/Walk: 6-8 hrs. per day
• Motion: Bend: 1/3 or more of time
• Motion: Carry: 1/3 or more of time
• Motion: Climb: 1/3 or more of time
• Motion: Crawl: 1/3 or more of time
• Motion: Lift: 1/3 or more of time
• Motion: Pull: 1/3 or more of time
• Motion: Push: 1/3 or more of time
• Motion: Reach: 1/3 or more of time
• Motion: Squat/Crouch: 1/3 or more of time

Work Environment

• Exposure: Exposure to cold/heat: Frequent.
• Exposure: Exposure to dampness: Frequent.
• Exposure: Exposure to heights: Occasional.
• Mental and Emotional Requirements: Independent discretion/decision making.
• Mental and Emotional Requirements: Makes decisions under pressure.
• Mental and Emotional Requirements: Manages stress appropriately.
• Mental and Emotional Requirements: Works with others effectively.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.