Principal Receptionist/Patient Scheduler

Rutgers University

United States, New Jersey, New Brunswick

Nov 05, 2024

Position Details

Position Information

Recruitment/Posting Title	Principal Receptionist/Patient Scheduler
Job Category	Staff & Executive - Administrative & Support
Department	RWJ-EBCHC-RECEPTION
Overview	New Jersey's academic health center, Rutgers Biomedical and Health Sciences ( RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and six centers and institutes that focus on cancer treatment and research, neuroscience, clinical and translational research, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Principal Receptionist/Patient Scheduler for the Eric B. Chandler Health Center at the Robert Wood Johnson Medical School. Under general supervision, responsible for answering phones and routing calls, scheduling appointments, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing activities. Provides general office support. Among the key duties of this position are the following: Greets and directs patients and visitors in a prompt, courteous and helpful manner to appropriate areas at the Eric B. Chandler Health Center. Answers/screens telephone calls, makes call, and takes messages. Schedules and maintains appointments through the Practice Management scheduling (IDX) program. Assures appointment scheduling is completed in accordance with the criteria of the practice. Acts as a liaison in scheduling patients from Robert Wood Johnson University (RWJUH) for appointments at the Health Center. Utilizes computer to process full registration information for new/established patients at every visit. Completes new/established patient's demographics, emergency contact and insurance information in the Program Management System. Ensures referral is verified where appropriate. All collected information along with required forms will be scanned in the EMR (Electronic Medical Record). Responsible for generating new schedules or daily reports. Assists with cash collections/reconciliation. Provides back-up coverage for Patient Business Services staff.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement	This position requires a fully on-site work arrangement.
FLSA	Nonexempt
Grade	167
Position Salary
Annual Minimum Salary	41059.20
Annual Mid Range Salary	41969.20
Annual Maximum Salary	43225.00
Standard Hours	35.00
Union Description	Teamsters 97
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	PERS

Qualifications

Minimum Education and Experience	Two (2) years of progressively responsible clerical/general experience, preferably in a physician, hospital or health center setting including receptionist and scheduling duties.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Computer skills and excellent customer service skills. Demonstrated effective interpersonal skills. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position. Demonstrated ability to verbally communicate effectively with patient population and faculty staff. Requires working with office equipment and confidential patient records and correspondence. Required to proofread and check documents for accuracy. Ability to multi-task.
Preferred Qualifications	Experience in a medical office setting, including some billing. Bi-lingual skills (English/Spanish). Knowledge of medical terminology. Candidates having experience working in a Federally Qualified Health Center.
Equipment Utilized
Physical Demands and Work Environment	Physical Demands: This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time; manual dexterity use of keyboard to enter data and video display terminal to receive and send information and data. Ability to talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision). Ability to lift and carry objects weighing up to 25 lbs; ability to stoop and bend; ability to reach and grasp objects. Work Environment: Moderate noise.
Special Conditions

Posting Details

Posting Number	24ST2093
Posting Open Date
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Downtown New Brunswick
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement