Optical Operations Manager (9360U), Optometry Clinic - #74196
University of California-Berkeley | |
The budgeted annual salary that the University reasonably expects to pay for this position is $72,600.00 - $100,800.00. | |
United States, California, Berkeley | |
2199 Addison Street (Show on map) | |
Nov 29, 2024 | |
Apply for Job Job ID
74196Location
Main Campus-BerkeleyFull/Part Time
Full TimeAdd to Favorite Jobs Email this Job About Berkeley
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan. At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu. Departmental Overview At the Wertheim School of Optometry & Vision Science, as part of a world- renowned university that embraces excellence and access, we foster an environment of trust and mutual respect, free expression and inquiry, and personal resilience and achievement. We demonstrate sensitivity and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. These principles serve us daily in our reasoning and actions and aid us in our decision making. We educate an estimated 320 students annually. Our O.D. program is a 4 year program with clinical training provided at 2 campus clinics and an additional clinic planned for fall 2025, numerous satellite clinics (community care), VA clinics, and external clinics across the country. Our one-year post-graduate residency programs provide advanced clinical education in specialty areas of optometry with placement on and off campus and our Vision Science program averages 40 PhD students. The Optometry Clinic provides comprehensive optical care services to the entire Campus population and the general Bay Area community, with approximately 80,000 annual visits to Optometry Clinics at Minor Hall and the Tang Center. The Optometry Clinic is open 7 days per week. Position Summary Reporting to the Assistant Dean of Clinical Operations, the Optical Operations Manager oversees all eyewear center business and operations for the Wertheim School of Optometry and Vision Science in collaboration with the Faculty Director the of Eyewear Center and the clinic's leadership and management team. This includes oversight of all on and off campus locations, currently 2 in Berkeley and 1 in Emeryville. In addition to offering lab training to the school's doctor of optometry (OD) students, the Eyewear Center oversees a full range of optical services including adjustments and repair, custom lenses and manufactures over 3,000 spectacle jobs annually. The Optical Operations Manager is responsible for attracting and retaining customers by delivering exceptional customer service and fostering customer retention. This includes providing administrative and optical leadership to support the academic and clinical mission, and direction of the optometry clinic enterprise including financial and personnel management, fiscal compliance, risk management, resource and space planning, the administration of systems, performance and process improvement, evaluation of patient flow, order processing, vendor relations and other service initiatives. This position is in a high pressured, rapidly changing academic clinic environment that requires a comprehensive understanding of all elements of health care delivery, including strategy, business planning, operations, workforce challenges and financial conditions necessary for the delivery of optometric education in a teaching clinic. These areas of responsibility and role priorities are considered fluid and may change temporarily or permanently to meet the needs of the organization. The Optical Operations Manager has responsibility for the management of all administrative personnel at the various eyewear center locations. Application Review Date The First Review Date for this job is: 11/18/2024. Responsibilities Financial Responsibility
Order Processing
Inventory Management
Responsible for hiring of new employees, salary actions, coaching, staff development, terminations, compliance with caltime reporting, and performance ratings.
In collaboration with the Assistant Dean of Clinical Operations, the Eyewear Center Director, the Associate Dean for Clinical Affairs and School leadership, establishes and manages the business model for the Eyewear Center.
Monitors staff performance related to customer service standards; takes action for immediate improvements in performance as needed.
Ensure staffing is efficiently coordinated across multiple clinics, including Tang, Minor Addition and Emeryville.
Skills Development and Training
Other Clinical Duties as assigned. Required Qualifications
Preferred Qualifications
Salary & Benefits This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly and eligible for UC Benefits. For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted annual salary that the University reasonably expects to pay for this position is $72,600.00 - $100,800.00. How to Apply
Diversity Statement Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience. Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that "every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive." Other Information
Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check. Equal Employment Opportunity The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster. The University of California's Affirmative action policy. The University of California's Anti-Discrimination policy. |