Are you passionate about building relationships and leading a team to success? Are you ready to advance your career with a leading name in the trucking industry?
Truck Country, one of the largest Freightliner dealerships in the Midwest, is looking for a Service Manager to join our team in Minocqua, WI. As our Service Manager, you'll oversee and guide a team of skilled technicians, playing a vital role in the performance and success of our Service Department.
Key Responsibilities:
Lead and Manage: Direct all repair and maintenance activities for diesel engine vehicles, ensuring our service operations run smoothly and effectively.
Drive Department Growth: Collaborate to expand our customer base and maintain department profitability.
Set and Achieve Goals: Develop, track, and report on performance metrics, including revenue, efficiency, and customer satisfaction.
Foster Customer Relationships: Act as the primary point of contact for customer concerns, building trust and strong, lasting relationships.
Team Development: Work with the Training Department to enhance team skills, create retention strategies, and set goals for technician growth.
Schedule and Coordinate: Plan, prepare, and manage work schedules to optimize workflow and productivity.
Ensure Safety Compliance: Uphold and enforce all safety protocols to maintain a secure workplace for our team and customers.
Promote Professionalism: Represent Truck Country with integrity and a high standard of professionalism to all stakeholders.
Qualifications:
Supervisory Experience: Previous experience managing a truck service team.
Familiarity with Procede Software: Strongly preferred to streamline our service operations.
Detail-Oriented and Process-Focused: Excellent time-management skills with a strong commitment to quality and efficiency.
Exceptional Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing.
Customer Service Excellence: A commitment to delivering exceptional service and building lasting customer relationships.
Valid Driver's License
We offer competitive wages, an excellent benefits package, and ongoing training to support your career growth. Join a supportive and dynamic team within one of the most respected names in the industry. Apply today at www.truckcountry.com to start your journey with us!
Truck Country is an Affirmative Action/Equal Opportunity Employer. We encourage qualified women, minorities, and individuals with disabilities to apply.