Sr Dir, Human Resources

JOB SUMMARY
Responsible for creating and delivering policies and programs in the areas of recruitment, employment, employee relations, and equal opportunity employment in compliance with government regulations and company goals. Works with leadership to ensure Human Resources strategies and initiatives are in alignment with all short- and long-term business goals for the designated client group as well as the enterprise-wide guidelines. Combines HR mastery, industry knowledge, and business acumen to resolve complex HR issues within a fast paced and dynamic business environment. Responsible for support of a geographically dispersed employee base within the designated client group. Create, implement and enhance consistent practices to ensure stable service delivery that is aligned with company initiatives and enterprise-wide policies and procedures.

MAJOR DUTIES AND RESPONSIBILITIES

• Work with senior leadership to develop and promote the human resources strategies for the assigned organization
• Develop strong working relationships at all levels of the organization and consults with people leaders to ensure consistent and fair resolution of employee issues/concerns
• Maintain credibility with management throughout the organization by serving as an effective listener and problem solver of people related issues
• Partner with senior leadership in order to understand the business challenges and to ensure effective and timely HR support
• Translate organizational strategic business objectives into supporting HR strategy and accompanying action plans for flawless execution
• Evaluate and advise on the impact of new programs/strategies and regulatory actions as they affect recruiting, motivation, development, retention and performance of our employees in the designated client group
• Analyze and evaluate the retention, performance and workforce productivity of the employee base identifying root cause and making recommendations for improvement
• Manage recruiting and employee relations at the designated client group, including review and approval of hires and terminations and skip level corrective actions
• Facilitate and support performance management, merit planning and employee surveys within the enterprise-wide framework and process
• Partner with HR leadership and provide input in development of enterprise-wide HR programs and policies that support the needs of assigned business unit.
• Ensure adherence and compliance with enterprise-wide HR policies, procedures, programs and guidelines.
• Ensure compliance with all applicable local state and federal employment laws, including but not limited to FLSA, FMLA and ADAAA to minimize risk/exposure to the company and coordinate all required compliance activities in partnership with Legal Department
• Hire, train and manage performance and development of direct reports and assist, as necessary, with the selection of supporting HR professionals
• Participate in budget and forecasting planning and manage departmental expenses for the designated client group
• Perform other duties as requested

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to think strategically and anticipate future trends, needs and expectations
• Strong business planning and forecasting skills
• Ability to focus on overall strategy
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to communicate effectively with executive management and company personnel
• Ability to effectively delegate and develop team members
• Ability to effectively plan/manage/lead projects
• Ability to supervise the work of others
• Ability to mentor, develop and motivate team members to the success of the department and business.
• Ability to deal with the public in a professional manner
• Ability to maintain confidentiality of information
• Ability to make decisions and solve problems while working under pressure
• Strong PC skills and MS Office skills
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish job duties
• Ability to work independently
• Business Acumen
• Demonstrated negotiating skills
• Ability to analyze and interpret data in order to build a business case
• Expert knowledge of local, state and federal employment laws and procedures
• Expert knowledge of recruitment trends and technologies
• Expert knowledge of wage and hour laws
• Expert project management skills
• Demonstrated communication skills including public speaking
• Expert knowledge of staffing and employment practices
• Expert knowledge of employee relation's procedures and applicable law
• Knowledge of broadband services industry/subscription based business model

Required Education
Bachelor's Degree in human resources, business, or organizational behavior or related field

Required Related Work Experience and Number of Years
Human Resources Generalist experience, ideally in a multi-location environment with a large employee base - 10+
management experience - 7+

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge

Preferred Education
Master's Degree Preferred
Certifications for Human Resource Professionals (PHR, SPHR) preferred

Preferred Related Work Experience and Number of Years

WORKING CONDITIONS
Office environment
Travel as required

PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements

Mental Requirements