Construction Equipment Rental Dispatcher

This individual will develop long term partnerships with our customers and Rental Sales Professionals to build win/win equipment rental solutions within the assigned territory/branch while promoting all aspects of RDO Equipment Co. in a professional manner.

Specific Duties Include:

• Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related rental sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process, winning the deal, volume, territory awareness, participation, and customer satisfaction.
• Refer leads relating to the Sales of whole-goods, parts, and service as a customer solution to appropriate RDO Equipment Co. team members and Sales Manager.
• Coordinate rental contract transactions with Sales team before, during and after rent.
• Assist sales support in final rental billing with Sales team and/or customers for transmittal.
• Develop a keen awareness of the competition, competitive products and rates; as well as business and industry trends.
• Accountable for timely follow up on each sale to ensure customer satisfaction.
• Coordinating and/or communicating with customers and our trucking department ensuring timely delivery and pick up of rental equipment.
• Provide price quotes to serviced location(s) when requested.
• Maintain records to facilitate prompt and accurate billing.
• Communicate well with Billing, Pre-Lien, Release and Collection personnel.
• Provide feedback to improve processes and customer satisfaction.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Excellent understanding of the rental industry, construction equipment and ability to make machine recommendations.
• Excellent customer service skills and ability to assist customers.
• Facilitate customer and RDO Equipment Co. office and service department relationships.
• Handle customer complaints and or direct to appropriate department.
• Self-starter, ability to work and succeed in fast paced environment.
• Willing to work overtime and be on call.
• Ability to multi-task and maintain various required data, documents and procedures in timely and accurate manner.
• Excellent oral and written communication skills.
• Excellent computer skills.